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Problems removing Equifax freeze

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Contributor

Re: Problems removing Equifax freeze


@dtk6802 wrote:
When I pull Equifax it shows under personal information it states the security freeze will be there for one year

Thank you.  Mine doesn't say anything about a freeze anywhere in my personal info.  Bummer.  

Message 11 of 18
Contributor

Re: Problems removing Equifax freeze

In case anyone encounters this issue and finds this via Google, I called in again-only this time the automated dude couldn't verify my info so he hung up on me and locked my online account.  Sigh.  

So I called a different number-this time the automated guy said all was good (with the same info), and I was forwarded to someone who asked verification questions that made me LoL (do you have any bank or credit card?  Buddy-are ya looking at the same file?).  

Anyway-he encountered an error (system error) when trying to remove the freeze for me.  He consulted with the Office of Consumer Affairs  - about 17 times - and they also encountered a system error. 

So the problem is some technical glitch in Equifax's super duper secure systems.  

I would ask them to turn it off and back on again but that would probably crash the whole thing or we'd all end up with split files. 

As of now, the Office of Consumer Affairs (for which I was not given any contact info) is in charge of figuring out a resolution.  They think it'll take 10-15 days.  Maybe more.  They will give me a call "from time to time" to update me.  


Credit file is accessible to me and existing creditors.  No way to give access to a new creditor (not even with a code). Not that I am on the hunt for a new creditor right now-but that's not the point.  

I am never locking Equifax again.  This is dumb.  And far too much time and effort.  

Anyway-I'll update with more info as I have it-more so if anyone has the same issue - maybe it'll be helpful for them.  

 

Message 12 of 18
Contributor

Re: Problems removing Equifax freeze

And as always - thanks all for the replies and the help.  

Message 13 of 18
Community Leader
Mega Contributor

Re: Problems removing Equifax freeze

This is why i dont ever want to put a freeze on Eq. They are too incompetent and in my case i can never get my info online from them. When i had it froze, no one could ever access my report, not even CK or MyFico. I would love to dispute some stuff on my report but am scared ill end up with split files or a 3 headed gila monsterSmiley Wink. I just keep it locked with my TU subscription. Equihack equisuxSmiley Wink
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2022
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Message 14 of 18
Highlighted
Established Contributor

Re: Problems removing Equifax freeze

That's incredible and I guess somewhat predictable w Equifax.
But I am sorry you endured this. Can I bother u for the phone number for a human?
I've went through a somewhat similar situation last year when EQ through a freeze on all 3, and after requesting them to remove it they did and immediately gave another security freeze wich of course was back on.other 2 beaureas
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Message 15 of 18
Frequent Contributor

Re: Problems removing Equifax freeze

I wish everyone the best that has problems with Equifax. I can unfreeze and freeze all day long with them.

 

 

    EQ=841        TU=822         EX=822      INQ=0/0/0     UTIL=1%        AZEO
Message 16 of 18
Contributor

Re: Problems removing Equifax freeze

Interestingly, Joe-my CK seems unable to update EQ today.  It's previously updated with a freeze. It’s due to update today, and TU updated this AM, but EQ keeps saying next update due in x number of hours where the number of hours keeps going up.

 

I done broke the freeze.  Or EQ entirely (although they didn't have far to go).  

And I didn’t get a number direct to a human. I ended up calling the number that showed up when I tried to sign up for the Lock app (which it wouldn’t let me do). Same verification guy. He just happened to let me in.

Message 17 of 18
Contributor

Re: Problems removing Equifax freeze


@OmarR wrote:

I wish everyone the best that has problems with Equifax. I can unfreeze and freeze all day long with them.

 

 


I had been too.  Until this time.  

Message 18 of 18
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