Wow! Op, so sorry for your troubles. Upon clean up, I hope you consider a new financial institution.
Years ago I had a similar, all be it much smaller $ amount, situation with some electronics purchased for a little less than $4k. Wachovia, our bank at the time, made it right within 24 hours.
I had always been under the impression a swipe without entering a pin#, thus subject to network fees, was under the fraud protection for that network.
Again, OP, really hate this for you, but thanks for sharing your experience and allowing us to all learn from it.
@Creditplz wrote:
UPDATE:
Bank is REALLLLLY being hard on this, won’t get back to me, HAS 0 updates 14 DAYS LATER.
Today I contacted them and got this response; “as of right now, I do not see any updates. Call us later to see any updates”.
My response; so to be correct there is 0 updates that have happened yet after 14 days....
Rep: that is correct.
..... ehhhhhhh guys stay away from the smaller CU’s I have $25k in CL with this Bank, they’ve lost my business for good... AS SOON AS I GET THIS RESOLVED.
Not sure what I can do?. No adjustment credit even... no update in 14 days, nothing..
is this violating my chargeback / fraud rights?.
It’s horrible that I’ve had to contact the merchant to update me... as the bank card services rep that is handling my case has not called me other then when I reported it, and sent them the police report...
Forgive me if I am being obtuse. Have you contacted the Visa or Mastercard network? There was never any mention of a PIN# being entered. The initial liability, low as it may be , is on the network. Am I wrong, community?
This cannot be allowed. They are pushing us to a cashless society based upon their networks. They have to be on the hook for fraudulent activity, don't they?
OP, wait on resolution, then dump that POS bank!
@mikesonthemend wrote:
@Creditplz wrote:
UPDATE:
Bank is REALLLLLY being hard on this, won’t get back to me, HAS 0 updates 14 DAYS LATER.
Today I contacted them and got this response; “as of right now, I do not see any updates. Call us later to see any updates”.
My response; so to be correct there is 0 updates that have happened yet after 14 days....
Rep: that is correct.
..... ehhhhhhh guys stay away from the smaller CU’s I have $25k in CL with this Bank, they’ve lost my business for good... AS SOON AS I GET THIS RESOLVED.
Not sure what I can do?. No adjustment credit even... no update in 14 days, nothing..
is this violating my chargeback / fraud rights?.
It’s horrible that I’ve had to contact the merchant to update me... as the bank card services rep that is handling my case has not called me other then when I reported it, and sent them the police report...Forgive me if I am being obtuse. Have you contacted the Visa or Mastercard network? There was never any mention of a PIN# being entered. The initial liability, low as it may be , is on the network. Am I wrong, community?
This cannot be allowed. They are pushing us to a cashless society based upon their networks. They have to be on the hook for fraudulent activity, don't they?
OP, wait on resolution, then dump that POS bank!
You're correct. If it was ran as credit, they may have protections in place for zero liability on fraudulant purchases. Who to contact, I don't know. But, contacting the networks could nudge the bank to move quicker.
OP: you could contact a consumer protection attorney. They normally deal with creditors, but I'm sure something like this could fall under what they practice. A consultation should be free in almost all cases.
