@Walt_K wrote:
@RobertEG wrote:
There is a process for special handling status of disputes with the CRA that can be rquested by certain parties, usually attorneys. It bypasses the normal automated e-Oscar handling of disputes, and puts it under personal handling by a supervisor. It is rarely requested, granted, or used.
Do you have a pending dispute?
If you are an attorney, in my experience, it isn't a matter of requesting special handling, you have to talk to the special handling people. Anytime I call to ask any questions about my report, I am always transferred. When I asked why I was being transferred, I was told it was because I am an attorney. They always give me the direct number so I don't have to go through the process of speaking with the frontline CSR, and I always hopefully (naively) assume that I won't be calling that much more so I fail to take down the number.
It doesn't sound like the OP is an attorney, so this probably isn't relevant for the OP. And it's possible I am being transferred for a different reason and the CSR is incorrect, but that is what I have been told on a couple occasions. In any event, that's my experience.
"Special Handling" is sort of a VIP club that you are a member of if you have ever litigated, threatened to litigate or they feel you are capable of or likely to litigate a credit reporting issue.
I like having a dedicated individual at the CSRs I can call when having issues. The CRAs know that frontline CSRs may make mistakes that could end up causing the CRA untold grief if the "wrong person" is involved. Having a specially trained representative handle the "wrong person" makes good business sense.
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