Unable to remove TU Freeze

[Remedios]

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@Anonymous wrote:
I would say unbelievable, but it’s Equifax so it’s very believable, unfortunately.

I’ve had an error there that I don’t even dare try to address.

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That's the exact reason why I mostly leave it alone. If it happens that EQ is pulled, verification is better than dealing with EQ

Asking them to fix something equates to them breaking 55 other things 

I cannot understand the level of impunity under which all CRAs operate, though the other two seem a bit more competent most of the time (or unlike EQ, they bought new hardware/software since 1955) 🤷‍♀️

[Anonymous]

Agreed I feel the same way it’s an atrocity

[Anonymous]

Is anyone else having difficulty adding or lifting a freeze through TU. Their app, wr site, automated service, and even their live help line are all unable to process the request for me.

I was going to fill out paperwork for a mortgage through my bank but haven't moved forward due to this issue over the last 2 days.

[chiefone4u]

I know this is an older thread-- I haven't been able to lift my freeze for the last three days. When I log in (which at least I can do that this week) it says "freeze status unknown try again later"

Has Transunion changed it so you can only make changes during their normal business hours? I thought the point of the website was to freeze and thaw at will?

[Anonymous]

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@chiefone4u wrote:
I know this is an older thread-- I haven't been able to lift my freeze for the last three days. When I log in (which at least I can do that this week) it says "freeze status unknown try again later"

Has Transunion changed it so you can only make changes during their normal business hours? I thought the point of the website was to freeze and thaw at will?

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The website goes down from time to time. Sometimes the mobile app works when the site is down but I have had to call the automated line with my PIN once before. 

[FireMedic1]

The online and phone app hasnt worked for me for almost a year. Always has the "Unknown" page. Calling to get it fixed is useless. Cant even ge online for disputes. 6 password changes and just when it starts to load the page. Server not found. So calling is all I can do.

[Anonymous]

Thats bad, sounds like you have a split file or something going on there.

[Anonymous]

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@FireMedic1 wrote:

The online and phone app hasnt worked for me for almost a year. Always has the "Unknown" page. Calling to get it fixed is useless. Cant even ge online for disputes. 6 password changes and just when it starts to load the page. Server not found. So calling is all I can do.

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How weird. I just checked the app and all is good for me.

[Anonymous]

IME, its usually split files from name variations. Have them check for split files and ensure all your accounts are reporting on TU.