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Unable to remove TU Freeze

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New Contributor

Unable to remove TU Freeze

Has anyone else had this problem in the last two days? Each time I try to login to remove the freeze, it tells me that it can not retrieve my freeze status and tells me to try again later. This began on Monday 8/12/19 and as of this writing on 8/14 I am still experiencing it.

I’m wondering if it’s something wrong with my specific account, or if everyone is having the same problem.
Message 1 of 19
18 REPLIES 18
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Super Contributor

Re: Unable to remove TU Freeze

Grab the myTransUnion app and use that. In my experience, it works even when the website is down. It’s much quicker too. 

 

74E25AEA-5026-401D-B726-940F05F2D328.jpeg

 



Message 2 of 19
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New Contributor

Re: Unable to remove TU Freeze

Unfortunately the app trick didn’t work. It still says status unknown. I assume that means it is a problem specific to me then? I called the number it said to call yesterday, and the guy said the system was down. But since you were able to see and manage your status, I am not sure what to think anymore.
Message 3 of 19
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New Contributor

Re: Unable to remove TU Freeze

So I just got off the phone with TU. My brother recently added me as an AU to one of his cards. That should be a good thing, but unfortunately the card company reported the name with a slight misspelling. This caused TU to have not one but 2 reports on me, which killed my ability to freeze and unfreeze my report online. They are merging them now and have unfrozen my file. Kind of amazing how many things can go wrong so easily with something as important as a credit report.
Message 4 of 19
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Super Contributor

Re: Unable to remove TU Freeze

Wow, that’s an incredibly stupid way to get a split file. Glad you are getting it fixed!



Message 5 of 19
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Moderator Emeritus

Re: Unable to remove TU Freeze

@Saeren appreciate the heads up on the use of the mobile app!
Starting Score: 300
Current Score: 850
Goal Score: 850


Take the myFICO Fitness Challenge
Message 6 of 19
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Moderator

Re: Unable to remove TU Freeze

You should feel lucky split file happened on TU

If it was EQ, we'd still be talking about it 5 years from now 

I read that banging your head against a wall for one hour burns 150 calories.
If that was the case my scale would have negative numbers.
Message 7 of 19
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Super Contributor

Re: Unable to remove TU Freeze

@Remedios, Ain't that the truth!
For a collection of our current FICO scoring wisdom, updated as we learn, read the following. Watch the revision dates on the bottom of the first 8 posts as they are regularly updated: Link to Scoring Primer.

RIP:







Updated June 2020, unless otherwise noted. I took an HP on EX, will reflect on next update.

(Forgive typos, mobile.)(Everything said is Just IMHO.)

In order to better answer your questions and record your DPs, please provide your profile stats: Any baddies? Severity and recency? (clean/dirty), Number of accounts, both open and closed on CRs (thick/thin), AoOA? (aged/nonaged), AOYRA-Age of Youngest Revolving Account (new accounts/no new accounts)? Open/closed loan on CR?
For example, mine is clean/thick/aged/new account, with open loan on record.
If you don't know where you fall, just detail any baddies, your number of open and closed accounts, AoOA, AOYRA and whether you have a loan on record.

For utilization questions, list individual and aggregate utilizations, revolving and installment, please.
Message 8 of 19
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Moderator

Re: Unable to remove TU Freeze

@Birdman7   Here is my EQ story 

 

They keep putting fraud alert on my file. Mind you, no suspected fraud ever, nor will they provide me with an explanation as to why. 

 

When I call, they say (I'm not joking) "There is no fraud alert on your file. It will be removed in 24 to 48 hrs" 

 

Umm, lolwut??? Okay. 

We do this every three months or so for the past two years. I'm really tired of them but luckily no one cares about EQ where I live, so I'm trying not to sweat it too much. 

 

 

I read that banging your head against a wall for one hour burns 150 calories.
If that was the case my scale would have negative numbers.
Message 9 of 19
Highlighted
Super Contributor

Re: Unable to remove TU Freeze

I would say unbelievable, but it’s Equifax so it’s very believable, unfortunately.

I’ve had an error there that I don’t even dare try to address.
For a collection of our current FICO scoring wisdom, updated as we learn, read the following. Watch the revision dates on the bottom of the first 8 posts as they are regularly updated: Link to Scoring Primer.

RIP:







Updated June 2020, unless otherwise noted. I took an HP on EX, will reflect on next update.

(Forgive typos, mobile.)(Everything said is Just IMHO.)

In order to better answer your questions and record your DPs, please provide your profile stats: Any baddies? Severity and recency? (clean/dirty), Number of accounts, both open and closed on CRs (thick/thin), AoOA? (aged/nonaged), AOYRA-Age of Youngest Revolving Account (new accounts/no new accounts)? Open/closed loan on CR?
For example, mine is clean/thick/aged/new account, with open loan on record.
If you don't know where you fall, just detail any baddies, your number of open and closed accounts, AoOA, AOYRA and whether you have a loan on record.

For utilization questions, list individual and aggregate utilizations, revolving and installment, please.
Message 10 of 19
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