Sounds like you have a fraud alert set on your accounts. My husband couldn't pull one of his. You have to write a letter requesting that they remove the fraud alert so you can pull your credit. Not sure if that is you issue - but thought I would share.
05/12: approx 680 across the board
04/08 EQ: 730 TU: 748 EX: 718
03/08: EQ: 713 TU: ? EX: ?
12/07: EQ: 689 TU: 711 EX: 721