Have I mentioned how much I'm starting to hate Capital One? I spoke to someone Thursday night finally and thought I was headed in the right direction. I was supposed to get a call back yesterday with information, no call. I called in at 4:30 today and was told the supervisor I've been working with was "busy" and she would call me back in two hours. No call. Back on the phone with them again. Explaining the situation to yet another CSR who's going to be my "Personal Account Manager today". Enough! Give me one friggin person to work with and lets get this sorted out!
I'm going to continue editing this post while I'm on the phone with them. The CSR I was talking to took me on and off hold a bunch of times but got no where so he transferred me to the fraud department, who can't seem to get through their head that this has been on-going for almost a month. I'm tired of repeating myself to these people. I work in an industry where we use a ticketing system to track incidents and when someone works on something with it, its all tied into a single case number. I feel like they aren't doing this even though they gave me a case number. This seems so disorganized and #$%!. I've talked to one person out of about 10 who I felt like was actually interested in helping me, just not "apologizing for my inconvenience". I'm sick of this, it shouldn't be that damn difficult. They confirmed it was a fraudulent app. Just fax the letter!
I'm sure more updates to come before I hang up. Back to the awful hold music.
Still on hold. Guy from fraud came back on for a minute, talked really really fast about getting me to another "specialist" and then put me back on hold to connect the call. Been on hold for almost ten minutes since then. This hold music sucks.
Oh he popped back on to apologize for the long hold time, then put me back on hold again. Ugh. I apologize to everyone for this post, but its making me feel better to vent this way.
The music stopped but there's dead silence on the line. If they hung up on me I'm going to lose my mind.
The specialist put the request in to send the fax to the lender while I was on the phone with him. He said the cutoff time is 2 p.m. eastern (its after 8 p.m. now) and that it would be processed tomorrow and it would take 1-2 business days to actually get faxed to the lender. I swear if they don't get have the letter on Thursday I'm going to lose my mind. I'm not sure what recourse I have against them other than closing my account, which doesn't do anything unless I could pay off or transfer the balance on my card. I guess I could send letters to the CEO and whatnot, but not a whole hell of a lot of good thats going to do if the closing gets delayed.
OMG!!!! We close on Friday!!!!
