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Thanks for the feedback everyone.
I called this morning and they had me take a picture of my 2019 cost of living adjustment for POI and they gave me $1K SL on the Platinum at 13.75%. I attempted to recon and while the lady acknowledged that my reasoning is sound, she said it’s the most they can do with my baddies (repo, 120 lates, BK) and that based on my overall track record with my other cards I’ll likely get a decent CLI after a year with them.
Its fine with me because it’s a $1K card I’ll use specifically for backup funding if I ever overdraft (which I had them send me the form - a bit weird that a CU with “digital” in the name has a snail mail form to enroll in VISA overdraft protection lol).
I am heavily leaning towards moving over to them. I spoke with the lady in lending and while her English wasn’t amazing, she was very friendly and then when she transferred me to the main line to finish setting up my membership, the rep Scott was so awesome that I left him a compliment with his supervisor.
Seems like a great place to go so far and it’s amazing that they didn’t require me to put a balance into the checking account to open it. Most CUs have a $25-$50 minimum.
Lets see how this goes with the snail mail credentials and such and see how it goes with the phone app (so far it looks quite limited, at least on iOS, with things like resetting your password being directed to the DCU website) because I almost always am on my phone.
Its a really tough decision to make with regard to leaving my current bank because I’m actually quite happy with them overall but they won’t extend me any credit which is just a slap in the face for 7 years of flawless relationship history.
The early deposit would actually be great for me - SSDI deposits on the 3rd of the month, even getting it on the 2nd would be better than the 3rd.
@Anonymous wrote:...
Its a really tough decision to make with regard to leaving my current bank because I’m actually quite happy with them overall but they won’t extend me any credit which is just a slap in the face for 7 years of flawless relationship history.
...
Haha, yeah, that's the kind of issue I have with the regional banks here. I've never had any big problems with them, but that's only because expectations have always been low from all the nonsense going on.
For example, my brother's been banking for 20 years at this bank which has ~$20B of assets. When he had no credit they gave him a secured card, and that was about 10 years ago. Never an offer for any unsecured credit. And he's paid down 4 years of his car loan there, asked to refinance the paid portion of his car as a secured personal loan, and they offered a good rate at 6.x% but for a max term of 6 months. I mean, how do you even offer a 6 month term for a $15k loan to someone that's done all his banking with you for 20 years? He's never been bankrupt or had any lates or anything.
Then there's my former employer's bank. Multi billion dollar airline, with our branch pulling in multiple million in sales a year with not a lot of expenses, using that same bank for 25 years. And they wouldn't trust us enough to approve a simple merchant account that every mom n pop store has. Lol. You could imagine customers' expressions when we told them we can't do cards or checks, just cash, at a large airline company. People would drive back to their bank, bring us thousands of dollars in cash to buy tickets, then tell us the experience sucked. I'd have no choice but to agree with them and apologize every time.
Then the last regional bank here, where we've deposited our lease payments every month directly to our landlord's account for the last 10+ years. Their tellers would look at us funny and ask questions EVERY SINGLE TIME. And I look at their Funds Availability Policy which states 3 days for in-state checks and 1 week for out-of-state checks. Wow.
Yeah my bank is a regional bank too and you would think that would mean they would be more customer friendly — and on the customer service front, 24 hours a day and you can dial 0 to get to a rep so they get it there, but they won’t even give me a reserve credit line for my checking which is funny because I’ve never overdrawn my account! It’s infuriating. I get that I don’t have perfect credit but how much risk are they really taking to give someone who hasn’t overdrawn his account once in 7 years a small $500-$1000 reserve line? Especially when you look at my cards. 0 lates going back to my first post-BK card in 5/2014 and I’ve got over $50K in cards and one of them is over $11K. They get my direct deposit so they know I have steady fixed income.
Then they charge me $10 a year for a debit card which is absurd. I don’t have any other fees and I have no minimum balances but it’s a no-frills deal. Although I will say that their technology is better than NFCU and DCU seem to offer. Hopefully DCU’s bill pay is nice.
@Anonymous wrote:Yeah my bank is a regional bank too and you would think that would mean they would be more customer friendly — and on the customer service front, 24 hours a day and you can dial 0 to get to a rep so they get it there, but they won’t even give me a reserve credit line for my checking which is funny because I’ve never overdrawn my account! It’s infuriating. I get that I don’t have perfect credit but how much risk are they really taking to give someone who hasn’t overdrawn his account once in 7 years a small $500-$1000 reserve line? Especially when you look at my cards. 0 lates going back to my first post-BK card in 5/2014 and I’ve got over $50K in cards and one of them is over $11K. They get my direct deposit so they know I have steady fixed income.
Then they charge me $10 a year for a debit card which is absurd. I don’t have any other fees and I have no minimum balances but it’s a no-frills deal. Although I will say that their technology is better than NFCU and DCU seem to offer. Hopefully DCU’s bill pay is nice.
Its weird seeing you post sometimes....most other people in Colorado don't seem to post so its weird to see another local (although Im sure like most here you moved here from somewhere else). I also have Firstbank. I have been with NFCU for almost three years now and am just now switching my banking to them. On Monday I closed my SSFCU money market account and opened one at NFCU at the new branch in Centennial (super close by-no more driving to Aurora). I love NFCU. I have also switched my direct deposit to NFCU which should hit tomorrow if I did it right LOL. Even though I do not go to branches often, the fact that they were further away than I would have liked kept me from using NFCU as my primary bank (and why I do not use my USAA checking as my primary checking). With their new branch this has ended this problem.
Firstbank is behind the times. The $10 debit card fee you mentioned is ridiculous. Mine was set to charge last week so I called to cancel it. They didn't ask why or seem to care. I also have been paying them $3 a month to ACH $1000 to my USAA checking account so that I qualify for the 2.5% cash back on my Limitless card. NFCU doesn't charge for that. So last year I paid Firstbank $66: $10 debit card fee, $36 ACH fees and $20 for the overdraft line of credit fee. No thanks. Its sad really, this is the second time now that I left them due to fees. This time though I will keep a very low balance in my checking and savings and use them to get cash when I am not near a CU ATM. Maybe stop in for the free Saturday donut LOL. I grew up with Firstbank in the 80s and I love that they are locally owned and operated. They are just a little behind the times.
If I ever go back to a bank it will most likely be US Bank.
Also, DCU is called Digital because Digital Computers was their original sponsor. Digital was purchased by Compaq and Compaq was purchased by HP. DCU is an anomaly in that their original sponsor is long gone but they continue the name. GTE Financial CU is another that still uses the name of a long gone company.
DCU seems like a good CU but I personally wouldn't have my main banking at a insitution without branches nearby. I'm old fashioned that way.
OP-I recently decided to switch my main banking to DCU after reading their funds availability policy. I deposit checks via online in excess of $5k but nothing over 10k and from the very beginning the deposits have been approved that same day usually within an hour of two. I will say that the online deposit option has a notice that you can not deposit in excess of $5k but I called in to ask about this and the representative told me that's no longer true and they should've updated their website to state that. I've only been using them about 6 months but so far no issues. I also use the bill pay and that's been going smoothly as well.
I didn't set up the option to transfer to other accounts but I pull from my other credit union without issue and it's usually in my account the very next business day.
I haven't applied for any credit/loans because they don't have anything that interest me as of right now but I must say I am pleased with my experience with their checking account and customer service so far.
However, I will note that it was a big step for me because like the previous poster stated I'm not big on doing majority of my banking with a CU that doesn't have a branch within a few miles of me but I figured I rarely go into the branch even when I experienced issues; something that seemed to be happening more and more frequently with my NFCU checking acct. That's one of the main reasons why I decided to give DCU a try that and the fact that of all the CU's I have membership with DCU is the only one that make my funds available from large deposits so quickly. Prayerfully things will continue to move along smoothly.
GL2U!
@Anonymous wrote:
@Anonymous wrote:Yeah my bank is a regional bank too and you would think that would mean they would be more customer friendly — and on the customer service front, 24 hours a day and you can dial 0 to get to a rep so they get it there, but they won’t even give me a reserve credit line for my checking which is funny because I’ve never overdrawn my account! It’s infuriating. I get that I don’t have perfect credit but how much risk are they really taking to give someone who hasn’t overdrawn his account once in 7 years a small $500-$1000 reserve line? Especially when you look at my cards. 0 lates going back to my first post-BK card in 5/2014 and I’ve got over $50K in cards and one of them is over $11K. They get my direct deposit so they know I have steady fixed income.
Then they charge me $10 a year for a debit card which is absurd. I don’t have any other fees and I have no minimum balances but it’s a no-frills deal. Although I will say that their technology is better than NFCU and DCU seem to offer. Hopefully DCU’s bill pay is nice.
Its weird seeing you post sometimes....most other people in Colorado don't seem to post so its weird to see another local (although Im sure like most here you moved here from somewhere else). I also have Firstbank. I have been with NFCU for almost three years now and am just now switching my banking to them. On Monday I closed my SSFCU money market account and opened one at NFCU at the new branch in Centennial (super close by-no more driving to Aurora). I love NFCU. I have also switched my direct deposit to NFCU which should hit tomorrow if I did it right LOL. Even though I do not go to branches often, the fact that they were further away than I would have liked kept me from using NFCU as my primary bank (and why I do not use my USAA checking as my primary checking). With their new branch this has ended this problem.
Firstbank is behind the times. The $10 debit card fee you mentioned is ridiculous. Mine was set to charge last week so I called to cancel it. They didn't ask why or seem to care. I also have been paying them $3 a month to ACH $1000 to my USAA checking account so that I qualify for the 2.5% cash back on my Limitless card. NFCU doesn't charge for that. So last year I paid Firstbank $66: $10 debit card fee, $36 ACH fees and $20 for the overdraft line of credit fee. No thanks. Its sad really, this is the second time now that I left them due to fees. This time though I will keep a very low balance in my checking and savings and use them to get cash when I am not near a CU ATM. Maybe stop in for the free Saturday donut LOL. I grew up with Firstbank in the 80s and I love that they are locally owned and operated. They are just a little behind the times.
If I ever go back to a bank it will most likely be US Bank.
Also, DCU is called Digital because Digital Computers was their original sponsor. Digital was purchased by Compaq and Compaq was purchased by HP. DCU is an anomaly in that their original sponsor is long gone but they continue the name. GTE Financial CU is another that still uses the name of a long gone company.
DCU seems like a good CU but I personally wouldn't have my main banking at a insitution without branches nearby. I'm old fashioned that way.
Yeah its definitely nice seeing other people from CO post here. As for my status, I believe most people would consider me a native since while I was born on Tyndall AFB Panama City Beach, FL, I was raised here from 10 months old. I grew up in Lakewood off 2nd and Union. I live in the South Park area of Littleton now.
I really do like 1stBank and I have the same memories - we used to go to the Colfax branch for the donuts lol - and I also have left them before because of fees (that time was because they duplicated a King Soopers transaction and nailed me with something like $85 in overdraft fees and only credited half, insisting that King Soopers was the responsible party despite my pointing out that the POS cannot assign a transaction ID to the branch manager and that the transaction ID was the same -- so I told them to close my account after I argued down the fees and I went and opened an account with US Bank). I only pay the $10 but its still asinine that I have to do that.
I would go back to US Bank in a heartbeat - unfortunately, they were IIB and my attempt to open a gold checking and Cash+ card the other day was an instant denial for the checking so I'm waiting for the letters now. They are the definition of a relationship bank and they're the only financial institution I feel bad about burning. If they ever let me in again, I will go back.
NFCU... Something just isn't sitting right with me. I already had a Zelle payment that took 3 days to send out and 3 days for 1stBank to process while 1stBank to NFCU was instantaneous. I also have so much credit with them that my CLOC is not really going to grow to a usable level. DCU I am going to ease into - I like the fact that their checking account grows based on your relationship level with them. For now I will keep my direct deposit with 1stBank and write myself checks to deposit into DCU for bills and such while I test bill pay and customer service and everything.
The branch thing doesn't bother me because I have agoraphobia so I would never go in a branch anyway but they are CO-OP network so I could go in to DCCU or Canvas down the street if I needed to do something in branch. I have never worked with a CO-OP branch before but my grandmother used to work with the CU service center up in Westminster for her CU and it seemed okay.
I really like the credit card as an overdraft feature of DCU and that their credit card cash advance has no added interest on top of it because while I don't expect to ever use it, the option being there is always a good thing.
@blunderer wrote:OP-I recently decided to switch my main banking to DCU after reading their funds availability policy. I deposit checks via online in excess of $5k but nothing over 10k and from the very beginning the deposits have been approved that same day usually within an hour of two. I will say that the online deposit option has a notice that you can not deposit in excess of $5k but I called in to ask about this and the representative told me that's no longer true and they should've updated their website to state that. I've only been using them about 6 months but so far no issues. I also use the bill pay and that's been going smoothly as well.
I didn't set up the option to transfer to other accounts but I pull from my other credit union without issue and it's usually in my account the very next business day.
I haven't applied for any credit/loans because they don't have anything that interest me as of right now but I must say I am pleased with my experience with their checking account and customer service so far.
However, I will note that it was a big step for me because like the previous poster stated I'm not big on doing majority of my banking with a CU that doesn't have a branch within a few miles of me but I figured I rarely go into the branch even when I experienced issues; something that seemed to be happening more and more frequently with my NFCU checking acct. That's one of the main reasons why I decided to give DCU a try that and the fact that of all the CU's I have membership with DCU is the only one that make my funds available from large deposits so quickly. Prayerfully things will continue to move along smoothly.
GL2U!
So DCU can draft from an external account for free? This is something that NFCU didn't give me the option to do so I stopped using their checking after the last Zelle issue. I will probably write myself checks from my 1stBank account so that I can cover bills because I think its a security risk to have multiple deposit accounts linked to each other but it would be nice to have that option.
Honestly, I am very concerned about moving my SSDI direct deposit elsewhere. I may not be totally thrilled with some policies of my bank but they are reliable.
What issues were you having with NFCU? I dont know why but my intuition pings off like crazy telling me NO whenever I think about moving my banking to them so I may end up closing the checking and CLOC as they won't be getting any use. I'll keep it for now but the way things are looking, NFCU is going to end up being my backup for credit and nothing else, which is a bit of a disappointing thing to me if I'm being honest. I was going to go with a local CU like DCCU, Red Rocks, or Canvas but DCU has managed to pull me away from the local CUs (and those three literally are within 2 miles of my home).
First, I'm a big believer in following your intuition. You have to do what makes you feel comfortable. That's not to say that one shouldn't take into consideration valuable information that helps them decide how they want to proceed but intuition is not to be ignored.
As far as issues with NFCU the main issue I was having was direct deposit not being available on the scheduled pay date. When I spoke to the CSR and a branch manager they explained that was an issue they were experiencing but it has gotten better. However, I was still told it depends on when the other bank process the funds as to when it would actually be available in my account. Moved on. Also, I have requested stop payments through them and they still paid the check. Granted the last time it happened I was able to catch it before they actually sent the money because I called before the funds were released to/from the Federal Reserve as it was explained to me. For the record I wasn't requesting stop payments because I didn't have the money in my account but because the checks seemed to be lost in the mail so I paid the bill through other means to make sure I didn't get hit with a late payment. Keep in mind these were checks that NFCU sent through bill pay. Moved on.
One suggestion might be to leave the direct deposit where it is and then deposit one of your personal checks into DCU to see if it works for you. Not necessarily the entire amount of your direct deposit but maybe a small amount to see if you find their process works for you or not. Just a thought. I started out like that. My first deposit was a personal check. I set up a few small bills to pay and found that it worked fine for me so now I pay all my bills through DCU. Another benefit for DCU over NFCU for me was that all my bills were able to be paid electronically through them where as NFCU was still sending paper checks to some of my creditors.
Because I'm still relatively new to dealing with DCU I am watching my account closely but so far it's worked out. But then again I watch all my accounts. Not because I have large sums of money but because I don't, so I can't afford any hiccups.
Now I believe DCU do require the checking account be open and in good standing (no NSF) at least 3 months before they offer any type of CLOC other than the credit card option. I think. Don't quote me on that. That wasn't a deal breaker for me and I guess it wouldn't matter much to you since you already have the cc.
Definitely don't over think it. If you have a good idea where you want to do your main banking then follow through with that and see if everything lines up with to your satisfaction. Even if it doesn't you can always move on to the next
Yup you hit my process on the head. Stick with my bank for a few months and write myself personal checks to deposit funds in DCU and see how bill pay and the account itself works.
Thats really quite awful to hear about NFCU and the inability to do a stop pay on checks. That’s before you factor in that snail mailing bill pay checks would have me stressed out for days wondering if it’s going to post! My bank is able to pay all of my accounts except SSFCU electronically so I would expect any financial institution I switch to would have the same. I mean I don’t mind doing pull payments but my Sync cards? They get pushed as soon as they get charged so that Sync doesn’t report a balance mid cycle and one thing that irritates me about my current bank is they take 1-2 days before they pull the money from my account and it takes another day for the receiving bank to receive and post so I almost have to set up a payment for a purchase the day before I make it if I want to zap it off the card before it posts.
Thank you very much for all of the info. I’ll update the thread as things start moving. I have to wait for my password to show up in the mail before I can do anything else — that’s a bit draconian for sure.
@DaveInAZ wrote:
@MakingProgress wrote:
@SouthJamaica wrote:Yes, they are very good. The early direct deposit is a real treat.
My bank give me early DD by one day. At first I thought it was great but you have to remember after the first paycheck you are still on a weekly, bi-weekly, etc schedule. It is nice when you get irregular DD like a tax refund.
True, but early is still nice. Apparently the Federal Reserve send notices of incoming payroll direct deposits and credit unions like DCU give you credit for it when they receive the notice, big banks make you wait until they actually have it in their hot little hands. I have my payroll currently split between DCU and Wells Fargo, doing a bank account bonus with WF, nothing better I like then Wells Fargo paying me $$$ for my putting up with them for 10 years 1999-2009. By-weekly Fridays are my payday, Thursday morning it's in DCU, Wells not until Friday.
Interesting. Chase is early Friday morning or late Thursday evening PST, already have the deposits and could schedule a transfer to the brokerage account; however, they weren't there when I checked maybe 3 hours ago.
ETA: huh even the brokerage transfer cleared less than an hour later; not sure that's worth trying to get my DD a day earlier when it would take additional days for me to do anything more meaningful than sitting in a deposit account with it.