CCT

[arkane]

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@Anonymous wrote:

2 hours and 24 mins later.......   Finally got through

what a POS company!

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I understand the frustration but let's be fair here. It's $1 for something that normally costs $60. Sure they make you wait a while to cancel if you call, but it's not like they try to hide that info or make you jump through hoops to cancel. (and my hourly rate is nowhere near $60 ) Plus as BBS said there's always the email option if you don't want to bother with holding on the line.

[Anonymous]

it doesnt matter. it still POS.

I won''t be using CCT again..

hell i prefer paying 24.99 via experian for creditworks ( daily experian score and monthly for others)

have a good day.

[jlitnns]

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@Anonymous wrote:

it doesnt matter. it still POS.

I won''t be using CCT again..

hell i prefer paying 24.99 via experian for creditworks ( daily experian score and monthly for others)

have a good day.

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I'm in the same boat. No reason really for me to use it again.

[arkane]

Food for thought: why not buy a prepaid Visa gift card, spend it down to $1, and use that to pay for CCT? You don't even have to bother with cancelling then.

[Anonymous]

I made the mistake of signing up for CCT a few months ago.  After 3 days, I called to cancel-on hold for a half hour and gave up.  Next day I tried again, this time for an hour-no luck.  Sent an email that I wanted to cancel-no response.  They then charged my credit card for the full amount. 

Garbage company,  best avoided.

[Anonymous]

Seems like a very useful company for lots of folks.  FICO8 EX daily pull with score and report, FICO8 EQ+TU monthly with scores and reports, all for $14.99?  

For $1 you get what you paid for.  Not sure why anyone would expect amazing customer service on a $1 product trial.  If it was my company I'd also make people wait 2 hours to cancel so they don't abuse the $1 trial over and over.

[Anonymous]

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@Anonymous wrote:

Seems like a very useful company for lots of folks.  FICO8 EX daily pull with score and report, FICO8 EQ+TU monthly with scores and reports, all for $14.99?  

For $1 you get what you paid for.  Not sure why anyone would expect amazing customer service on a $1 product trial.  If it was my company I'd also make people wait 2 hours to cancel so they don't abuse the $1 trial over and over.

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That is a truly amazing response.  Whether someone uses the free trial once or over and over, CCT set the rules for cancellation, and they should make sure it can be done in a timely fashion.  Anything else is nothing more than fraud.  I wasn't expecting "amazing" customer service, but I was expecting a modicum of competence and honesty.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

Seems like a very useful company for lots of folks.  FICO8 EX daily pull with score and report, FICO8 EQ+TU monthly with scores and reports, all for $14.99?  

For $1 you get what you paid for.  Not sure why anyone would expect amazing customer service on a $1 product trial.  If it was my company I'd also make people wait 2 hours to cancel so they don't abuse the $1 trial over and over.

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That is a truly amazing response.  Whether someone uses the free trial once or over and over, CCT set the rules for cancellation, and they should make sure it can be done in a timely fashion.  Anything else is nothing more than fraud.  I wasn't expecting "amazing" customer service, but I was expecting a modicum of competence and honesty.

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They should?  As in, the onus is on them to make it easy and fast to cancel?  Under what rule or law does a service provider have to make it simple and fast to cancel a trial service?

The long hold times has been known for over a year.  The "cancel by email" option has probably been known about that long, too.

I've done the $1 trial 3 or 4 times in 9 months and cancelled by email after the first long "on hold" period.  It didn't bother me to sit on hold that long, I figured I was getting the better part of the deal there anyway for getting $60 worth of 3B reports and scores for $1.

I roll my eyes at consumers who carry entitledments that vendors "should" do something more.  If the market is lacking a service at a given price and performance level, then someone else is free to provide a better service at a lower price.  Since nobody else does, I don't see the market as lacking.

[Anonymous]

I sent an email requesting cancellation before the free trial was up.  They ignorned it and charged me anyway.  So you're OK with that?  Does that make me "entitled"?   I guess honesty has no value in your world.  Pathetic.

[Anonymous]

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@Anonymous wrote:

I sent an email requesting cancellation before the free trial was up.  They ignorned it and charged me anyway.  So you're OK with that?  Does that make me "entitled"?   I guess honesty has no value in your world.  Pathetic.

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They didn't "ignore" it, they just didn't get to it.  If you email them again with a forwarded copy of your original email and request a refund, they'll promptly do it.  The work around for this is to use a pre-paid card or gift card that has < $25 on it.  That way in the event that they don't get to your email right away, you won't be charged the monthly fee.  But, even if you do get charged, they are very quick to refund it.  So, no big deal IMO.