Does it still work that way? Mortgage reporting late payments

[bdhu2001]

When I was in my late 30s or early 40s, my last sibling died.  For some reason I just didn't do anything.  Grief and facing my own morality, it took me some time to snap out of it.  Anyway I had direct deposit and back then I used quicken to pay my bills (this was before all the on-line bill pay.  You used MiicroSoft money,Quicken), or paid by checks).

Anyway, by the time I surfaced, I had a 30 day late on my mortgage with BofA.  I paid them the full due plus late fees and asked them to be considerate, but they said no "your payment was late, we're showing it late."  Over 7 years later, that late was still showing on my record.  I contacted BofA and they stated, "it's not like a bankruptcy, the late payment stays on for the life of the loan." 

I was "are you kidding me, "this is a 30 year loan.  It stays on my record and you're not willing to take it off." They replied that the only way to get it off was to pay off the loan.  I went to another bank refinanced my loan and the late payment immediately stopped showing.

I still look back at that and think they were being unreasonable and it was their loss.  But now I wonder if I was just talking to the wrong people and I should have asked for someone higher or has it changed and banks are more willing to work with you and reasonable mistakes?

[pizzadude]

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@bdhu2001 wrote:

Anyway, by the time I surfaced, I had a 30 day late on my mortgage with BofA.  I paid them the full due plus late fees and asked them to be considerate, but they said no "your payment was late, we're showing it late."  Over 7 years later, that late was still showing on my record.  I contacted BofA and they stated, "it's not like a bankruptcy, the late payment stays on for the life of the loan." 

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This is incorrect.  Unfortunately many CSRs are not informed regarding credit reporting.  While It's possible that In BOA's own internal system the late may never go away, on your credit reports each late payment should disapper at the 7 year point from when it occurred.   If not then it should be disputed with the CRA.  

[bdhu2001]

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@pizzadude wrote:

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@bdhu2001 wrote:

Anyway, by the time I surfaced, I had a 30 day late on my mortgage with BofA.  I paid them the full due plus late fees and asked them to be considerate, but they said no "your payment was late, we're showing it late."  Over 7 years later, that late was still showing on my record.  I contacted BofA and they stated, "it's not like a bankruptcy, the late payment stays on for the life of the loan." 

---

This is incorrect.  Unfortunately many CSRs are not informed regarding credit reporting.  While It's possible that In BOA's own internal system the late may never go away, on your credit reports each late payment should disapper at the 7 year point from when it occurred.   If not then it should be disputed with the CRA.  

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It's okay now.  It's well after the fact, but after being in this forum I questioned that previous situation and realized I shouldn't have stopped with the initial rep on the phone or I should have questioned it more.  They mistakes too.