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Ordered my report and get an empty dashboard.

tag
Anonymous
Not applicable

Ordered my report and get an empty dashboard.

Hi, I have been watching this forum for a long time, a couple of years actually. I decided to bite the dust and do the myfico 3b credit monitoring. I signed in, like I always do, filled out the specific information required, entered the credit card information - for the $29.95 a month. Received confirmation and my email. 

 

Then I go to my subscriptions, nothing there. zip, nada. Go to my dashboard and it has up the 59.95 for three credit scores and monitoring to order the reports. I have a receipt in my email. So what am I doing wrong? Anyone? It is like getting a puppy and then being told, nope cannot have it now. huh?

 

I had been using my credit cards and their scoring along with CK, CS and credit.com to just watch. However the transmission is slipping on a 10 year old mini van and I am sure I will be needing a new/newly used  vehicle soon enough and wanted to see what my actual scores are. 

 

Any help I would be grateful. You all are so packed with wisdom that I thought I would just read along as almost every question has been answered many times. 

 

Thank you, ~Regina

Message 1 of 8
7 REPLIES 7
Revelate
Moderator Emeritus

Re: Ordered my report and get an empty dashboard.

Hrm, if I had to guess I've seen a delay sometimes in ordering a report / getting billed vs. when the data shows up.

 

Is it still happening?  Should contact FICO customer support as sounds like something went awkwardly wrong.




        
Message 2 of 8
Anonymous
Not applicable

Re: Ordered my report and get an empty dashboard.

yep it still is not correct. I have tried from the email the link. I have sent them a support issue. Not sure how that will work. Gave them the order number, hopefully they will correct it soon.

Message 3 of 8
Anonymous
Not applicable

Re: Ordered my report and get an empty dashboard.

How long has your credit been reporting? If you are new to credit (6 months or less) you may not be generating a FICO score yet. This same thing happened to me until I hit about 6-7 months of my oldest card reporting.

Message 4 of 8
Anonymous
Not applicable

Re: Ordered my report and get an empty dashboard.

I have years of credit card reporting. Sent a support request two days ago and still have not heard from them. It is very frustrating. 

 

Message 5 of 8
Anonymous
Not applicable

Re: Ordered my report and get an empty dashboard.

Same thing happened to me yesterday. They said the system had trouble processing my verification so when I redid it it was ok to go
Message 6 of 8
Anonymous
Not applicable

Re: Ordered my report and get an empty dashboard.

Interesting thought, I never received any email response to my support request. I still will have to contact them though, I received the scores and no *credit reports. Wish it work like they say it would. 

Message 7 of 8
Revelate
Moderator Emeritus

Re: Ordered my report and get an empty dashboard.


@Anonymous wrote:

Interesting thought, I never received any email response to my support request. I still will have to contact them though, I received the scores and no *credit reports. Wish it work like they say it would. 


Labor Day weekend; call em Tuesday Smiley Happy




        
Message 8 of 8
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