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Account upgrade error - but still charged.

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Anonymous
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Account upgrade error - but still charged.

I upgraded my account to 3-bureau monitoring, and received this message:

 

"While processing your FICO® 3-Bureau Credit Monitoring order, we encountered a technical issue while trying to pull your data from TransUnion. Unfortunately, we are unable to provide this data, and this may affect our ability to monitor TransUnion credit data in a 3-bureau daily monitoring service. Because of this, we cannot upgrade you to FICO® 3-Bureau Credit Monitoring at this time. You will remain actively enrolled in Score Watch®."

 

However, MyFICO has charged me for the upgrade!

 

Now what?

Message 1 of 2
1 REPLY 1
Revelate
Moderator Emeritus

Re: Account upgrade error - but still charged.


@Anonymous wrote:

I upgraded my account to 3-bureau monitoring, and received this message:

 

"While processing your FICO® 3-Bureau Credit Monitoring order, we encountered a technical issue while trying to pull your data from TransUnion. Unfortunately, we are unable to provide this data, and this may affect our ability to monitor TransUnion credit data in a 3-bureau daily monitoring service. Because of this, we cannot upgrade you to FICO® 3-Bureau Credit Monitoring at this time. You will remain actively enrolled in Score Watch®."

 

However, MyFICO has charged me for the upgrade!

 

Now what?


Call FICO customer service tomorrow morning if you haven't done so already.




        
Message 2 of 2
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