Cant log into myfico.com (sign in my account)

[CS800]

Cant log on to myfico.com from home but from work it works flawlessly..

Started yesterday afternoon and I enve tried this morning. When i click on the 'sign in', it times out, same thing when I click on 'My Account'

But at work I can log on without any problems.

Noticed the same thing with American Express site.

I use the latest IE browser. But wanted to know what should I do ti fix that? I've emptied temp files, cookies etc.

[mod-moose]

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@CS800 wrote:

Cant log on to myfico.com from home but from work it works flawlessly..

Started yesterday afternoon and I enve tried this morning. When i click on the 'sign in', it times out, same thing when I click on 'My Account'

But at work I can log on without any problems.

Noticed the same thing with American Express site.

I use the latest IE browser. But wanted to know what should I do ti fix that? I've emptied temp files, cookies etc.

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Hi CS800,

I did some asking around to guys who have technical experience and this is what I got:

1.  Advise to clear cookies cache and history  (which you have done)

2.  Try a different browser (as a test)

3.  If above doesn't work contact your ISP and check for ISP Caching.  

4.  Finally, it might be worth running a TraceRoute and Ping to the MyFico site http://support.microsoft.com/kb/162326.  So you would go into dos or command prompt and  tracert myfico.com and send me the results.  ( I have someone who will know what it means) 

[CS800]

The site works normally with firefox.

Today using IE, I was able to sign in but it brings me to a weird window where all the forums are like links only no frame or anything

[mod-moose]

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@CS800 wrote:

The site works normally with firefox.

Today using IE, I was able to sign in but it brings me to a weird window where all the forums are like links only no frame or anything

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Hi CS800,

Can you please let me know which version of IE you are using so I can report it.

Thanks,

[CS800]

IE8

I get the following error:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; Creative AutoUpdate v1.40.01)
Timestamp: Sat, 24 Sep 2011 17:48:57 UTC


Message: 'LITHIUM' is undefined
Line: 92
Char: 1
Code: 0
URI: http://ficoforums.myfico.com/


Message: 'LITHIUM' is undefined
Line: 1484
Char: 1
Code: 0
URI: http://ficoforums.myfico.com/

[mod-moose]

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@CS800 wrote:

IE8

I get the following error:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; Creative AutoUpdate v1.40.01)
Timestamp: Sat, 24 Sep 2011 17:48:57 UTC


Message: 'LITHIUM' is undefined
Line: 92
Char: 1
Code: 0
URI: http://ficoforums.myfico.com/


Message: 'LITHIUM' is undefined
Line: 1484
Char: 1
Code: 0
URI: http://ficoforums.myfico.com/

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I'll pass this on and let you know what I hear back.

[CS800]

Thanks.

To note, I'm using Firefox and everything is working fine with it.

[mod-moose]

Thank you.  I'll mention that too.  Sorry you have to use a different browser for now.

[mod-moose]

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@CS800 wrote:

IE8

I get the following error:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; Creative AutoUpdate v1.40.01)
Timestamp: Sat, 24 Sep 2011 17:48:57 UTC


Message: 'LITHIUM' is undefined
Line: 92
Char: 1
Code: 0
URI: http://ficoforums.myfico.com/


Message: 'LITHIUM' is undefined
Line: 1484
Char: 1
Code: 0
URI: http://ficoforums.myfico.com/

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Hi CS800,

Reading the error you got my guy said to try a forced refresh by hitting CTRL + F5 and you should be fine.  Let me know if that works.