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NFCU Go not updating on EX

ktl72455
Valued Contributor

NFCU Go not updating on EX

I notice my NFCU Go account shows up on my fico reports but dont update in my alerts etc but does monthly for EQ and TU. Paid 5,000 down, got alerts for TU an d EQ but nothing again on EX. Havent for many months. I save all my alerts.  Even if I didnt get a score boost, it should still show the balance change. What can I do to fix that?

From MI.
12/4/12 TU 589 MyFico ~EQ 579 MyFico ~EX 577(Fako)

Myfico 8 scores
6/12/20 TU 803 ~ EQ 814~ Ex 784
My Wallet: Cap1 3,500K ~FH 2950~Credit One 1750~Credit one #2 1250~Orchard Bank 400 ~NFCU nRewards 18,000~NFCU Cash Rewards 18,500 ~Care Credit 12000~Discover 6000~Lowes 5450~ Amex 5400.00 ~ Harvest King 8000 ~ Langley~Penfed~Service CRU~red stone cru~
UTL 17%
Message 1 of 3
2 REPLIES 2
Cindy_FICO
Administrator

Re: NFCU Go not updating on EX


@ktl72455 wrote:

I notice my NFCU Go account shows up on my fico reports but dont update in my alerts etc but does monthly for EQ and TU. Paid 5,000 down, got alerts for TU an d EQ but nothing again on EX. Havent for many months. I save all my alerts.  Even if I didnt get a score boost, it should still show the balance change. What can I do to fix that?


Experian has some extra alert settings that could've been set up. You can see how to review your settings here: https://support.myfico.com/hc/en-us/articles/360037598974-How-do-I-set-up-balance-change-alerts-

 

If this isn't the issue, please reach out to our support team, they'd be happy to help.

Message 2 of 3
ktl72455
Valued Contributor

Re: NFCU Go not updating on EX

Thats not it, has been set for a long time. I reached out to support and was told it is between nfcu and EX. 

From MI.
12/4/12 TU 589 MyFico ~EQ 579 MyFico ~EX 577(Fako)

Myfico 8 scores
6/12/20 TU 803 ~ EQ 814~ Ex 784
My Wallet: Cap1 3,500K ~FH 2950~Credit One 1750~Credit one #2 1250~Orchard Bank 400 ~NFCU nRewards 18,000~NFCU Cash Rewards 18,500 ~Care Credit 12000~Discover 6000~Lowes 5450~ Amex 5400.00 ~ Harvest King 8000 ~ Langley~Penfed~Service CRU~red stone cru~
UTL 17%
Message 3 of 3
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