Problem Obtaining TU Report

Anonymous · ‎11-17-2010

Apparently when I cancelled my ScoreWatch subscription my birth year somehow was changed in my profile. I was billed for a TU fico score/report but am unable to view it. How can I get it fixed?

haulingthescoreup · ‎11-17-2010

Have you called customer service? What did they say?

Phone:
1-800-319-4433
Mon-Fri 6am to 6pm Pacific Time
Sat 7am to 4pm Pacific Time

* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007

Anonymous · ‎11-17-2010

Customer service said: "You failed your verification. This needs to be fixed before you can view your report. There is nothing else I can do for you today."

Was a little confused as to why she couldn't fix the birth year thing..

haulingthescoreup · ‎11-17-2010

Wow, that's strange. They're usually very helpful. So she couldn't set up a refund?

We'll have to let others chime in on this.

* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007