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@Anonymous wrote:
@Anonymous wrote:
I bought the $42.84 product in Feb. 08. I went to check my scores today and it's all question marks where the scores should be???
Is the website having problems? JudyHi, Judy, and welcome to the FICO Forums!Your scores are only viewable for a certain amount of time after you have purchased them. If you look at your purchases, you will see that each report has a "View Until" date. Once that date passes, you will no longer be able to view that report and score.Since you have all question marks and say that you bought your scores in Feb, I would assume they have expired.
I understand your frustration. The "$42.84/year" wording is just an indicator that when you buy this product, you are buying one snapshot per year, every year until you cancel, rather than just a one-time snapshot that will not be renewed.
@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
I bought the $42.84 product in Feb. 08. I went to check my scores today and it's all question marks where the scores should be???
Is the website having problems? Judy
Hi, Judy, and welcome to the FICO Forums!Your scores are only viewable for a certain amount of time after you have purchased them. If you look at your purchases, you will see that each report has a "View Until" date. Once that date passes, you will no longer be able to view that report and score.Since you have all question marks and say that you bought your scores in Feb, I would assume they have expired.
Oh. I think I feel a little deceived. I saw "$42.84/year" on the website and assumed that I was paying for a year of access like I've done on other sites. I guess I'll go back to my previous service. Judy
BillWillCharge wrote:
The update of scores certainly used to happen. That's what I thought I paid for when I signed up. I haven't gotten any notice of change in my credit score since last quarter of last year. If this a change, they didn't bother notifying me. That's not what I paid for when I signed up. I feel like I've been deceived. Cheddar, if this is true, why didn't they tell us that they weren't going to notify us every time our scored changed anymore? So now, I have to use a Score Power report to see if there is a change in the score? I'm not very happy about this..
BillWillCharge wrote:
I definitely have SW and used to get alerted all the time. It stopped happening sometime in November. Now I get the emails that say "no change was detected" We have been monitoring your score. I know this not to be true because when I used a Score Power Report, there was a reduction in my score they didn't alert me about. I've emailed them, I've talked to them on the phone about it. It's been elevated to Technical Support. That was over a week ago. I still haven't heard a thing. I just want my old SW back!