Unfortunately (or fortunately depending on how you see it), moderators don't have access to your account or info. All we can do is relate personal experiences or experiences of others to your situation.
There's a few things I'd try. One is to clear out the cache on the computer. In the past, and not on myFICO, I've visited websites where the same page displays over and over. In other words, the same page is loading again and again without refreshing. Next, I'd go to the "My Purchases" page and look to see if the status in the SW block says "ON". Silly I know, but early on w/ myFICO, my SW service tried to bill a CC and didn't go through. My service then got cancelled and nobody let me know about that. Took me a while to figure out why I wasn't getting any alerts.
Finally, if all else fails, I'd call CS. Their e-mail setup isn't the best, IMO, and calling typically gets everything resolved:
Phone:
1-800-319-4433
Mon-Fri 6am to 6pm PST
Sat 7am to 4pm PST
Let us know how it turns out. BTW, how many free reports do you have showing?
