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Simulator

Your FICO® Scores can impact your loan interest rates, terms, approvals and more.
Valued Member

Simulator

I'm having an issue with the score simulator. It opens okay, but when I change any parameters on the default scenario or change scenarios I get the busy spinning circle that doesn't go away. It will not let me change any parameters. If I change the scenario, it seems to calculate the default parameters but continues circling and will not let me change anything except selecting a different scenario.

Thanks for any help you can provide.

Message 1 of 6
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Administrator

Re: Simulator


@CommanderCody wrote:
I'm having an issue with the score simulator. It opens okay, but when I change any parameters on the default scenario or change scenarios I get the busy spinning circle that doesn't go away. It will not let me change any parameters. If I change the scenario, it seems to calculate the default parameters but continues circling and will not let me change anything except selecting a different scenario.

Thanks for any help you can provide.


Is this issue still happening for you? What device and app version are you using? 

 

Thanks

Message 2 of 6
Valued Member

Re: Simulator

Using Android App Version 2.4.0 on Samsung Galaxy S9. The issue went away for a little while but is now occurs sporadically. Not real sure it's not the phone. But have tried logging out and back in, restarting the phone. Sometimes it seems to help, sometimes not.

Message 3 of 6
Administrator

Re: Simulator


@CommanderCody wrote:
Using Android App Version 2.4.0 on Samsung Galaxy S9. The issue went away for a little while but is now occurs sporadically. Not real sure it's not the phone. But have tried logging out and back in, restarting the phone. Sometimes it seems to help, sometimes not.


Thanks ~ what product do you have? 

 

I'll relay this to our team.

Message 4 of 6
Valued Member

Re: Simulator

Ultimate 3B+
Message 5 of 6
Highlighted
Administrator

Re: Simulator

Sent you a PM for more info. 

Message 6 of 6