can't buy anything from this website..

[Anonymous]

it says my ssn is already in the database, and to log-in, even though i already logged in..  so i click log in, log in again, repeat and same message, 

[fused]

I have brought this to the attention of the Admin, hopefully they can help you out.

[fused]

I'm going to move this thread to the Technical Help forum.

[Anonymous]

ok, i did sign up to myfico previously and forgot about it, but i still have the login info to that one, and tried to buy stuff with that too, and it said the same thing.

thanks for your help. 

[Anonymous]

I feel your pain.... I get the below,  I just said forget about it.... if you want to make it difficult to take my money, you can't have it. 

Our apologies, an error has occurred... Thank you for your recent visit to myFICO.com.

Unfortunately, we were unable to confirm your identity during your last purchase attempt. Your security is important to us, and therefore you will need to confirm your identity prior to purchasing any future myFICO® product.

Your identity can be confirmed by a myFICO® Customer Care agent in just a few minutes by following these steps:

1) Gather recent loan or credit card statements (the information on these statements may be used to confirm your identity).

2) Call our customer support at 1-877-220-1541 (Monday - Friday 6:00AM - 6:00PM or Saturday 7:00AM - 4:00PM PST).

Regards,
myFICO® Customer Support
www.myFICO.com

[Barry]

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@Anonymous wrote:

ok, i did sign up to myfico previously and forgot about it, but i still have the login info to that one, and tried to buy stuff with that too, and it said the same thing.

thanks for your help. 

---

Sorry to hear you're having trouble, zedekc.  Have you contacted myFICO Customer Care?  They should be able to straighten this out for you.

-Barry

[Barry]

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@Anonymous wrote:

I feel your pain.... I get the below,  I just said forget about it.... if you want to make it difficult to take my money, you can't have it. 

Our apologies, an error has occurred... Thank you for your recent visit to myFICO.com.

Unfortunately, we were unable to confirm your identity during your last purchase attempt. Your security is important to us, and therefore you will need to confirm your identity prior to purchasing any future myFICO® product.

Your identity can be confirmed by a myFICO® Customer Care agent in just a few minutes by following these steps:

1) Gather recent loan or credit card statements (the information on these statements may be used to confirm your identity).

2) Call our customer support at 1-877-220-1541 (Monday - Friday 6:00AM - 6:00PM or Saturday 7:00AM - 4:00PM PST).

Regards,
myFICO® Customer Support
www.myFICO.com

---

I understand your frustration, Todd27.  It's not so much that myFICO doesn't want your money, but rather that they want to protect your identity.  Don't bother gathering your credit card statements and all of that, just give that number a call and they should be able to authenticate you in a few minutes.

-Barry

[Anonymous]

update, i did the 'i forgot username' or w/e and i just put in my date of birth and security questions then it let me change my username and password or something, it was a diff account i somehow forgot about, and now i bought some stuff and im happy !! (:   my fico is 601, only 19 points to go till i can try for fha loan!!

do you guys think it will be hard for to get 19 pts? it just now generated my score, because i had a 'thin' file and got some credit cards now and have paid on them for 7 months with low balances on time as always ofc.

[fused]

I'm glad this had a happy ending!

As for your question about 19 points, I would post that question in the rebuilding your credit forum. I advise you give more detail in that post. What's on your credit reports? All of the good, bad and anything in between. CC limits and their balance. etc. etc. Good luck!

[Anonymous]

Barry, same thing just happened to me... i called the 877 toll free number and was connected to a representative named Erica who was rude, condescending and unhelpful.  She was not available to verify me and was seemgingly annoyed by my attempts to verify myself, which is interesting as I believe this to be her job.

By the way I have a mortgage and a home equity line of credit to which she said neither is on my Equifax report which is not true.  I paid for my equifax report less than a week ago and they are both on it.  I have it printed out and was looking at it and also have online access to it.

She asked if i have any other "installment" loans to which i informed her of another one that i can see on my printed out Equifax report (less than a week old)  to which she says again, "is not on here".

so within a week I had a mortgage, a home equity line of credit AND a furniture loan completely wiped off of my credit report at Equifax? 

I will be following up to ensure my card does not get charged for this. unbelievable.