Established Member
Posts: 45
Registered: ‎01-27-2013

PC in progress and can't use current card

Was told I could continue to use my citi Amex until i activate my Hilton Reserve visa. Payed the balance to 0 yesterday.

Log in this morning and see the account is closed at 0 balance. Not having received the new card yet I called to ask what's going on. Rep said conversion request is being processed but yes this account is closed.

Slightly confused. I guess I could kind of see this happening going from Amex to visa. Starting to remember why I stopped using my citi card as much - their customer service is a let down more often than not.

Thought I would share.
Amex Delta Gold | Amex BCE | BofA Travel Visa Sig | Discover IT | Fidelity Visa Sig | REI Visa
Frequent Contributor
Posts: 272
Registered: ‎12-28-2011

Re: PC in progress and can't use current card

Sorry for a litte off, but when I just read the header in the list of topics my first thought was "It musta be Citi..."

And bingo :smileylol:


I'm getting more and more confident that as soon as I pay off the balance on by Dividend card, I'm gonna axe all my ties to this financial institution...

In my wallet now: Amex PRG NPSL, Amex BCE $15k $17k (thanks to recent CLI), Chase Freedom 11k, CSP $6k, Chase United ME $5k, Citi Dividend $5.6k, Discover It $4.5k and a handful of other cards...
TU Dec 2013 - 752Sep 2013 - 764 - new all time maximum

Obsolete data &colon:smileywink: Current TU - probably around ~750. I am now applying only for cards I can have fat sign-up bonuses on, repay them right away and close before next year. That's why BKLSBNKDELAWARE probably blacklisted me long ago, LOL...
Valued Contributor
Posts: 2,789
Registered: ‎10-10-2012

Re: PC in progress and can't use current card

When I PC my Aadvantage Amex card to the Hilton Reserve I went through a similiar situation, I could not make a payment to my account as it showed closed, but a few days later the new card came in the mail and I activated it, no problems.

I must be one of the few here that likes Citi.

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