Credit Cards Center Credit cards from our partners
Established Member
Posts: 50
Registered: ‎01-27-2013

PC in progress and can't use current card

Was told I could continue to use my citi Amex until i activate my Hilton Reserve visa. Payed the balance to 0 yesterday.

Log in this morning and see the account is closed at 0 balance. Not having received the new card yet I called to ask what's going on. Rep said conversion request is being processed but yes this account is closed.

Slightly confused. I guess I could kind of see this happening going from Amex to visa. Starting to remember why I stopped using my citi card as much - their customer service is a let down more often than not.

Thought I would share.
Amex Delta Gold | Amex BCE | BofA Travel Visa Sig | Discover IT | Fidelity Visa | REI Visa Sig
Frequent Contributor
Posts: 272
Registered: ‎12-28-2011

Re: PC in progress and can't use current card

Sorry for a litte off, but when I just read the header in the list of topics my first thought was "It musta be Citi..."

And bingo Smiley LOL


I'm getting more and more confident that as soon as I pay off the balance on by Dividend card, I'm gonna axe all my ties to this financial institution...

In my wallet now: Amex PRG NPSL, Amex BCE $15k $17k (thanks to recent CLI), Chase Freedom 11k, CSP $6k, Chase United ME $5k, Citi Dividend $5.6k, Discover It $4.5k and a handful of other cards...
TU Dec 2013 - 752Sep 2013 - 764 - new all time maximum

Obsolete data &colonSmiley Wink Current TU - probably around ~750. I am now applying only for cards I can have fat sign-up bonuses on, repay them right away and close before next year. That's why BKLSBNKDELAWARE probably blacklisted me long ago, LOL...
Valued Contributor
Posts: 2,789
Registered: ‎10-10-2012

Re: PC in progress and can't use current card

When I PC my Aadvantage Amex card to the Hilton Reserve I went through a similiar situation, I could not make a payment to my account as it showed closed, but a few days later the new card came in the mail and I activated it, no problems.

I must be one of the few here that likes Citi.

Starting Score: EQ 717 EX 724 TU 736
Current Score: EQ 816 EX 780 TU 823
App free since 4/11/13

Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.

Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
† Credit cards for FICO Score ranges: The score ranges are guidelines based on internal myFICO analysis of actual applicant approvals, and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range. These ranges were not provided by any card issuer.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.