Not sure if I am posting this in the correct place, but wanted to share my experience today, just in case it proves helpful to someone else.
I prequalified for the BB+T Bright card and was approved on 2/14. I received several emails from BB+T, from the initial "congratulations you are approved", to " your new card is on the way and will arrive in 7-10 days", although it still hadn't shown up on any of my CR after the approval. As stated in the emails, it arrived exactly on the 10th business day. I was away on a business trip and ironically
I got an email this morning as I was boarding my flight home that said I needed to activate the card as soon as possible or the card could be canceled.
The minute I walked in, I grabbed the mail and called to activate the new card.
The automated system would not allow me to activate the card using the last 4 digits of my social and it transferred me to a CSR.
The CSR verified my name and address and then she promptly activated the card while apologizing profusely for the confusion and the delay.
During this call, she confirmed that one digit in my #SS for the card was "off", citing human error and said, just go into any branch, when you have a moment, with your driver's license and they will correct the digit that is incorrect.
Full disclosure, I was the type of mom when my kids were little, that my diaper bag could have doubled as a carry-on bag. Even for a trip to a 30 minute Mommy & Me class, I had ample snacks, wipes, diapers and outfit changes for my kids and many others, more than enough for a weekend roadtrip, so no way was I going to a bank branch with just my DL. I snatched my SS card, passport, a utility bill and I printed copies of all the emails.
I even put on lipstick ( á la Coco Chanel) for added insurance and headed right over to the nearest BB+T branch, post haste.
I waited patiently until called and then explained my situation. All three CSRs in the branch had no idea how to fix the issue. One suggested just closing the card until I ran out of the glass cubbyhole and said "wait", "that is not what "Bianca" said on my call with customer service earlier this morning.
The branch manager made several attempts to manually fix the wrong digit in the computer as she could see in the system that my last 4 digits are listed as a retail customer. The card is active, my online banking is all set up, the card is visible, BUT the card that was activated in my name had the wrong 4 digits and the system would not let her duplicate my social for this card.
She acquiesced finally and we both called the customer service number. Thanks to the MYFICO forums, I immediately asked to elevate my call to a supervisor while she listened to Muzak on her landline.
Once connected, the supervisor asked to speak to the rep in the branch and told her that she had to send an email with a copy of my SOCIAL SECURITY CARD (which I had on hand, thanks to my over preparedness
, to some internal email address within the bank and it would be corrected within 3-5 business days. I got the Supervisor's name and employee number and helped craft the email making sure that it was included along with her statement that my SS# was "miskeyed", when the card was coded after approval.
I left the branch and successfully used the card at the nearest Starbucks, so hopefully it will be resolved as stated, without any further issues.
I am being realistic; it could still go sideways from here and I will post an update in the coming days.
Congratulations on your approval!
Glad you were able to get that issue resolved. I'm sure your story will benefit future members.
Glad you were able to get that issue resolved. I'm sure your story will benefit future members.
Thanks @AllZero, I (we) always appreciate your encouragement and lightning fast responses, I need it after my field trip to the branch. I have read in the forums that you have to be tenacious and proactive, so fingers crossed, it will all still work out.
@CreditobsessedinFL wrote:Not sure if I am posting this in the correct place, but wanted to share my experience today, just in case it proves helpful to someone else.
I prequalified for the BB+T Bright card and was approved on 2/14. I received several emails from BB+T, from the initial "congratulations you are approved", to " your new card is on the way and will arrive in 7-10 days", although it still hadn't shown up on any of my CR after the approval. As stated in the emails, it arrived exactly on the 10th business day. I was away on a business trip and ironically
I got an email this morning as I was boarding my flight home that said I needed to activate the card as soon as possible or the card could be canceled.The minute I walked in, I grabbed the mail and called to activate the new card.
The automated system would not allow me to activate the card using the last 4 digits of my social and it transferred me to a CSR.The CSR verified my name and address and then she promptly activated the card while apologizing profusely for the confusion and the delay.
During this call, she confirmed that one digit in my #SS for the card was "off", citing human error and said, just go into any branch, when you have a moment, with your driver's license and they will correct the digit that is incorrect.
Full disclosure, I was the type of mom when my kids were little, that my diaper bag could have doubled as a carry-on bag. Even for a trip to a 30 minute Mommy & Me class, I had ample snacks, wipes, diapers and outfit changes for my kids and many others, more than enough for a weekend roadtrip, so no way was I going to a bank branch with just my DL. I snatched my SS card, passport, a utility bill and I printed copies of all the emails.I even put on lipstick ( á la Coco Chanel) for added insurance and headed right over to the nearest BB+T branch, post haste.
I waited patiently until called and then explained my situation. All three CSRs in the branch had no idea how to fix the issue. One suggested just closing the card until I ran out of the glass cubbyhole and said "wait", "that is not what "Bianca" said on my call with customer service earlier this morning.
The branch manager made several attempts to manually fix the wrong digit in the computer as she could see in the system that my last 4 digits are listed as a retail customer. The card is active, my online banking is all set up, the card is visible, BUT the card that was activated in my name had the wrong 4 digits and the system would not let her duplicate my social for this card.
She acquiesced finally and we both called the customer service number. Thanks to the MYFICO forums, I immediately asked to elevate my call to a supervisor while she listened to Muzak on her landline.Once connected, the supervisor asked to speak to the rep in the branch and told her that she had to send an email with a copy of my SOCIAL SECURITY CARD (which I had on hand, thanks to my over preparedness
I left the branch and successfully used the card at the nearest Starbucks, so hopefully it will be resolved as stated, without any further issues.
I am being realistic; it could still go sideways from here and I will post an update in the coming days.
First, Congrats on the approval. I hope a quick fix for this unfortunate event.
I understand that security measures are in place. I'd lose **** if I had that happen in branch. That specific process needs work.
Enjoy the card!! 👍🏻
@FinStar wrote:Thank you for sharing your experience @CreditobsessedinFL and great story.
Loved the added lipstick touch of Coco Chanel. 💄😉😁 Never hurts to be a little over prepared just in case, especially on these types of situations.
Thank you @Finstar, my mother, who will be 88 tomorrow, has always quoted Coco Chanel and touted the positive power of putting on a little lipstick, (for fortitude), so I figured, much like my old diaper bag strategy, it certainly couldn't hurt!
I look forward to continuing the journey with others in these forums to learning from to all the sage advice found herein.
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Thank you @angelwingz