This might be an inconvenience for you but if theres a local branch in your area I would walk in and have a representative verify your identity with them by phone. They can clear the matter up within a couple minutes. Had to go through some verification hoops with Sapphire. Sorry things arent moving along as quickly as they should. Chase can be....a little difficult on occasion 
Good luck with the approval
@HeavenlyFlower wrote:This might be an inconvenience for you but if theres a local branch in your area I would walk in and have a representative verify your identity with them by phone. They can clear the matter up within a couple minutes. Had to go through some verification hoops with Sapphire. Sorry things arent moving along as quickly as they should. Chase can be....a little difficult on occasion
I agree. A rep at a local branch actually helped me out during my freedom application. I was denied online and the lady at the branch saved my life lol
