So after weeks of waiting I finally called. I had to send in screenshots of the approval message because they couldn’t locate any info. After it being escalated multiple times they determined I was denied for the card because I already have 3 cards with them. I’m not eligible for a new card until at least one of the closed cards has a zero balance. They offered no explanation for the approval message I received. So turns out it was a sick joke.
During this time I also messaged about my secured card that I have now had for a year, use regularly and PIF every month, and they said it’s been reviewed and they still won’t unsecure it. Another slap in the face.
The only good things out of this...they didn’t pull my credit so there’s no inquiry from this, and my FICO is now up to 640. So I’ll just pay off the closed card, wait a bit longer and try again.
Bummed that I couldn’t offer a happy ending to this story, but it truly was too good to be true. I am feeling pretty disappointed with NFCU now though because of it all.