Macy's AMEX CLI question...

[Physh1]

I was under the impression you could ask for a cli every 31 days but I've had this card for 3 months, started with a 10k limit, & everytime I go to the request a cli page I get this message...

Service Unavailable. You're not able to request a credit limit increase at the moment. Please try again at a later date.

Did anything change recently?

[cashorcharge]

Could be one of two things....a Citi blip on their website...or...would this be your first CLI request?  They have been known to require you to call in for their first so that may be your next step...

People have reported needed to call in the first time and then after that, can process online.  YEMV

[M_Smart007]

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@Physh1 wrote:

I was under the impression you could ask for a cli every 31 days but I've had this card for 3 months, started with a 10k limit, & everytime I go to the request a cli page I get this message...

Service Unavailable. You're not able to request a credit limit increase at the moment. Please try again at a later date.

Did anything change recently?

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Hi @Physh1 ,

Due to fraud ... They are wanting to verify..that it is you who holds the card ..and are in fact the one applying for CLI's.

I have had this happen on Bloomingdales .. a few times. (same reps/CSR's as Macy's)

I do not seem to get the roadblocks of asking;

"Service Unavailable. You're not able to request a credit limit increase at the moment. Please try again at a later date."

Bloomingdales #1                  Macy's #1                               Macy's #2

(Click image to enlarge)(Click image to enlarge)(Click image to enlarge)

ETA: My suggestion is to make a phone call to them!

[Physh1]

I called in, got a nice $5000 cli.

I've put about 2k through this card, in Macys & outside of Macys with zero issue HOWEVER the rep I was requesting the cli with said my card wasn't activated.

Oh well, goal achieved. Thanks!

[M_Smart007]

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@Physh1 wrote:

I called in, got a nice $5000 cli.

I've put about 2k through this card, in Macys & outside of Macys with zero issue HOWEVER the rep I was requesting the cli with said my card wasn't activated.

Oh well, goal achieved. Thanks!

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@Physh1,

Congrats on your CLI and getting it all sorted out.

[nytokyobred79]

Congrats on that phone call leading to a nice CLI 😊

[CYBERSAM]

Congrats on your CLI!

Strange reasoning but at least it worked out!

[cashorcharge]

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@Physh1 wrote:

I called in, got a nice $5000 cli.

I've put about 2k through this card, in Macys & outside of Macys with zero issue HOWEVER the rep I was requesting the cli with said my card wasn't activated.

Oh well, goal achieved. Thanks!

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My psychic powers are a courtesy service I provide!    Congratulations!

[gdale6]

As OP has been approved thread is now closed to further comment. OP is free to start an approval thread if so desired