Any rakuten/synchrony knowledgeable folks out there? Need help fixing a rakuten visa denial. Well i had Froze TU and EX cuz i saw a DP somewhere of someone getting approved when they froze those and they said synchrony pulled EQ instead. So I did that and synchrony tried TU and EX and both blocked as expected but synchrony never pulled EQ. Then i unfroze EX and called synchrony, and they wouldn't tell me why i was denied, but they said they would try again if i unfroze EX. Boom this time HP EX (still nothing on EQ) and still denied, this time for too many new accounts or applications for credit.... but that's BS cuz no new accounts since July 2018 and only 3 HPs in 12 mos. To top it off i was pre-approved (email).
If it's any help to anyone else, don't call synchrony bank directly (waste of time, they'll just transfer you to the store charge cards dept). Call rakuten visa directly at 855-697-4740 or 855-697-4555.
If it's any help to anyone else, don't call synchrony bank directly (waste of time, they'll just transfer you to the store charge cards dept). Call rakuten visa directly at 855-697-4740 or 855-697-4555.
Retired:
Sorry to hear about your denial OP.
By the way I don’t think the policy here allows us to talk about freezing certain CR/s to force lenders to pull our preferred one. A Mod may chime in to clarify this
Best of Luck!
By the way I don’t think the policy here allows us to talk about freezing certain CR/s to force lenders to pull our preferred one. A Mod may chime in to clarify this
Best of Luck!
@FinStar wrote:
@Jnbmom wrote:
Synchrony never pulls EQ that I have seen.
They won’t recon either .@Aloha808, unfortunately there's nothing that can be 'fixed' with the application denial as any system-declined decision cannot be overturned.
I'd also like to take this opportunity to provide a myFICO TOS reminder that it is against forum rules to discuss freezing one or two of your credit reports to force a potential creditor to pull a different one than they normally do. Thank you for understanding and cooperation.
Thank you, sorry about that.
@Anonymous wrote:In my experiance CSR do not actually know why you were declined. The best ones tell you they cannot say and wait for the letter.
I got the Rakuten card last year with a score barely over 700 (might not have actually hit 700 yet 695-ish iirc). Low limit of 2K. No movement even though Synchrony has given me more V/MC since then with much higher limits.
At the time I had not opened a new account in 5 months but had 4-5 new accounts in 12 months.
Thank you, Good info!