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@12njoy wrote:FIASCO FIASCO. Called to close membership and visa card. Asked them to remove 2 inq's and they refused. Then they came back and said rewards card is declined and were closing the approval from yesterday because it was never reviewed by a loan officer. I said it was reviewed by a loan officer as the rep told me so when she put me on hold. They come back and said ok were going to freeze the account and have management look at it on Monday. Someone will call you on Monday about account. At this point, a CFPB complaint is forthcoming. The simple fact that I'm being told that a loan officer didn't review it when I know for a fact that it was reviewed. The fact that now they want to review the process tells me that they know it was reviewed. I will be doing CFPB, BBB and state AG office. This has been one giant fiasco. Each time I called in asking about the Rewards card (they kept me on hold for 20 minutes so I called back in) they put in a new application without my knowledge. All this for $7,500 I don't think so. I'll wait on my next cli with BofA in the next 1-2 months. That'll get me where I want to be. Still only two pulls (EQ/TU) but I want them both removed and then they can close the account in full. If a MOD can move this to applications, that would be greatly appreciated. Thank you.
Sorry to hear about this 12, What a headache for you and a mess - and of their doing, not of yours. You've been clear and communicative with them throughout the process.
@Anonymous wrote:
I am very sorry for this happening to you. I wasn't aware they do alot of AA on existing accounts. I will have to search the forum and research that one...
Thanks. It comes with the territory. I really don't think it was the AA for the other application. I think it was because I called a few times after they didn't know what to do.
@Anonymous wrote:
@12njoy wrote:FIASCO FIASCO. Called to close membership and visa card. Asked them to remove 2 inq's and they refused. Then they came back and said rewards card is declined and were closing the approval from yesterday because it was never reviewed by a loan officer. I said it was reviewed by a loan officer as the rep told me so when she put me on hold. They come back and said ok were going to freeze the account and have management look at it on Monday. Someone will call you on Monday about account. At this point, a CFPB complaint is forthcoming. The simple fact that I'm being told that a loan officer didn't review it when I know for a fact that it was reviewed. The fact that now they want to review the process tells me that they know it was reviewed. I will be doing CFPB, BBB and state AG office. This has been one giant fiasco. Each time I called in asking about the Rewards card (they kept me on hold for 20 minutes so I called back in) they put in a new application without my knowledge. All this for $7,500 I don't think so. I'll wait on my next cli with BofA in the next 1-2 months. That'll get me where I want to be. Still only two pulls (EQ/TU) but I want them both removed and then they can close the account in full. If a MOD can move this to applications, that would be greatly appreciated. Thank you.
Sorry to hear about this 12, What a headache for you and a mess - and of their doing, not of yours. You've been clear and communicative with them throughout the process.
Thanks hum. I just want the two inq's removed and we'll call it a day.
@baller4life wrote:
Dang sorry 12. DCU has a rep for doing this as well as doing AA on existing accounts. Which is precisely why I never joined. Them and NASA behave like a bank IMO. And I'm just not interested. Hope you can get something resolved Monday.
Care to share where I could find information on DCU doing AA on existing accounts? Have found nothing of substance on this forum. Thanks!
@Anonymous wrote:
@baller4life wrote:
Dang sorry 12. DCU has a rep for doing this as well as doing AA on existing accounts. Which is precisely why I never joined. Them and NASA behave like a bank IMO. And I'm just not interested. Hope you can get something resolved Monday.Care to share where I could find information on DCU doing AA on existing accounts? Have found nothing of substance on this forum. Thanks!
I can't link other places I've read about it. Not as common as NASA. But, it happens.
@baller4life wrote:
@Anonymous wrote:
@baller4life wrote:
Dang sorry 12. DCU has a rep for doing this as well as doing AA on existing accounts. Which is precisely why I never joined. Them and NASA behave like a bank IMO. And I'm just not interested. Hope you can get something resolved Monday.Care to share where I could find information on DCU doing AA on existing accounts? Have found nothing of substance on this forum. Thanks!
I can't link other places I've read about it. Not as common as NASA. But, it happens.
Thanks for the info!
@donny10 from what I've seen they are especially sensitive to alot of inqs and new accounts. So, if you have a cc with them just be mindful is all.
Yikes. So sorry this happened to you! That really sucks!