No credit card required
Browse credit cards from a variety of issuers to see if there's a better card for you.
Back in March I product-changed my Optima to Blue. Last year, I paid a $35 AF on the Optima. I did the product change prior to the AF being assessed this year.
Yesterday, I noticed a $49 credit on my Blue account... "Adjust Membership Fee".
Since there is no AF for Blue, I'm assuming they're issuing a credit for the Optima AF. But the amount is different than last year, so I am not entirely sure. And again, I was not charged an AF this year.
I'm uncomfortable with a credit that I'm not owed, but at the same time do not want to call Amex unless I absolutely have to. I'd rather not give them a reason to look any more closely at me than they already do.
So.. question: Would you ignore the credit and let them catch their own mistake? Or would you call and show them what a great (ha) customer you are by pointing out that you're not owed that $49.
Makes me nervous.
@Anonymous wrote:Back in March I product-changed my Optima to Blue. Last year, I paid a $35 AF on the Optima. I did the product change prior to the AF being assessed this year.
Yesterday, I noticed a $49 credit on my Blue account... "Adjust Membership Fee".
Since there is no AF for Blue, I'm assuming they're issuing a credit for the Optima AF. But the amount is different than last year, so I am not entirely sure. And again, I was not charged an AF this year.
I'm uncomfortable with a credit that I'm not owed, but at the same time do not want to call Amex unless I absolutely have to. I'd rather not give them a reason to look any more closely at me than they already do.
So.. question: Would you ignore the credit and let them catch their own mistake? Or would you call and show them what a great (ha) customer you are by pointing out that you're not owed that $49.
Makes me nervous.
Seems like a no-brainer to me
@Anonymous wrote:
So.. question: Would you ignore the credit and let them catch their own mistake? Or would you call and show them what a great (ha) customer you are by pointing out that you're not owed that $49.
Despite the fact you'd be doing them a favor, they will likely still give you the runaround. So the question is whether wasting your time on hold and getting a headache is worth it. Amex will likely find the mistake eventually, and they certainly won't even notice your honesty much less reward you in any way for it.
mjgray wrote:
...So.. question: Would you ignore the credit and let them catch their own mistake? Or would you call and show them what a great (ha) customer you are by pointing out that you're not owed that $49.
Makes me nervous.
i'd say you should be more nervous about calling them. don't call. they'll work it out eventually. perhaps they know something you don't -it isn't entirely clear that you are not owed this cr. i'm afraid to call about this could only invite scrutiny.
why call and then possibly log in to your acct just to find a CLD? sadly they have a track record now of this type of underhanded AA, in response to a simple call to cs. i know from first hand experience: when i watched a cld happen to me in real time online as i was talking to a rep. who needs that crap?
not worth taking the chance imo. a 49 cr is less than a farthing to amex. at best they would merely be underwhelmed by your honesty, no brownie points for recovering 49 from their bailout money for them unfortunately. now if it were 1,490,000 then maybe your detective work could garner a small amout of gratitude from them.
imo you have more to lose than to gain by calling. if it is an error it is incumbent upon amex to resolve it (now or in the future) the responsibilty lies 100% with amex. it could be that they credited it incorrectly initially and are simply making an adjustment. you already have proof how they credited it on your statement if it ever became an issue.
if it proves to be a mistake (which they will no doubt have to review your acct to figure out) they will be sure to make an adjustment in short order. they'll do this without you shining the light on your account for them by calling now before they have a chance to resolve it organically.
i'd leave my overdeveloped sense of responsibilty at home on this one. whatever you decide to do, gl!