CSP "customer service"

[Closingracer99]

I called the number to ask for a few things ... One thing was about the new Marriott card that i got approved and one was to move $500 from the Chase Sapphire ( not the CSP) to my Amazon Visa to bump up my Amazon Visa to a respectable level and she while wasn't rude directly her voice said (Blank) (Blank).... Very Rude tone in her voice right off the back almost decided to hang up and try again.

I figured the reps would be better considering it is a "perk" of theirs 

[Skye12329]

Does csp have its own reps compared to other chase cards? Maybe you got someone who woke up on the wrong side of the bed i would suggest calling again.

[mongstradamus]

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@Skye12329 wrote:
Does csp have its own reps compared to other chase cards? Maybe you got someone who woke up on the wrong side of the bed i would suggest calling again.

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csp is supposed to have their own reps all based in US. 

[Closingracer99]

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@Skye12329 wrote:
Doescsp have its own reps compared to other chase cards? Maybe you got someone who woke up on the wrong side of the bed i would suggest calling again.

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They have their own reps based in the US but they can help you with any of your cards which is why I whipped out my CSP to find the number lol. I have to say Capital one reps are better lol. 

Chase analyst's and verification team are pretty good but my first experience with Chase CSR leave a sour taste in my mouth specially from CSR's is a selling point for a Card lol 

[jamesdwi]

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@Closingracer99 wrote:

I called the number to ask for a few things ... One thing was about the new Marriott card that i got approved and one was to move $500 from the Chase Sapphire ( not the CSP) to my Amazon Visa to bump up my Amazon Visa to a respectable level and she while wasn't rude directly her voice said (Blank) (Blank).... Very Rude tone in her voice right off the back almost decided to hang up and try again.

I figured the reps would be better considering it is a "perk" of theirs 

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she must of been having a bad night, i always call the CSP number for all my chase cards, except for when i need specific details about southwest airlines policy, but othe credit stuff always goes fine and they are pleasant.  

when i walk into chase branches to make payments (rare but sometimes i have a cashier check or a couple grand in cash and it just easier to use a chase branch to make the payments) they seem to give me better treatment when they see the CSP card...   I am not a regular chase bank customer. 

[NegotiatorRogerSmith]

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@Closingracer99 wrote:

I called the number to ask for a few things ... One thing was about the new Marriott card that i got approved and one was to move $500 from the Chase Sapphire ( not the CSP) to my Amazon Visa to bump up my Amazon Visa to a respectable level and she while wasn't rude directly her voice said (Blank) (Blank).... Very Rude tone in her voice right off the back almost decided to hang up and try again.

I figured the reps would be better considering it is a "perk" of theirs 

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Must be an anomaly... CSP is by far the best I've experienced. Like others, I call them with ANY of my Chase card questions/concerns. Their team is the only one that has kept me from escalating to EO/OoP, which I use as first point of contact to receive similar level of service from AMEX, Barclays, CapOne, DSNB, or Citi.

I'm really surprised to read what you experienced, and it shouldn't set your expectation on what to expect. Like any call center, if bad rep, hang up, call back... will save you a lot of time in the long run and spare you a headache.

[j_casteel]

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@Closingracer99 wrote:

I called the number to ask for a few things ... One thing was about the new Marriott card that i got approved and one was to move $500 from the Chase Sapphire ( not the CSP) to my Amazon Visa to bump up my Amazon Visa to a respectable level and she while wasn't rude directly her voice said (Blank) (Blank).... Very Rude tone in her voice right off the back almost decided to hang up and try again.

I figured the reps would be better considering it is a "perk" of theirs 

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whats a respectable level?

[Revelate]

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@NegotiatorRogerSmith wrote:

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@Closingracer99 wrote:

I called the number to ask for a few things ... One thing was about the new Marriott card that i got approved and one was to move $500 from the Chase Sapphire ( not the CSP) to my Amazon Visa to bump up my Amazon Visa to a respectable level and she while wasn't rude directly her voice said (Blank) (Blank).... Very Rude tone in her voice right off the back almost decided to hang up and try again.

I figured the reps would be better considering it is a "perk" of theirs 

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Must be an anomaly... CSP is by far the best I've experienced. Like others, I call them with ANY of my Chase card questions/concerns. Their team is the only one that has kept me from escalating to EO/OoP, which I use as first point of contact to receive similar level of service from AMEX, Barclays, CapOne, DSNB, or Citi.

I'm really surprised to read what you experienced, and it shouldn't set your expectation on what to expect. Like any call center, if bad rep, hang up, call back... will save you a lot of time in the long run and spare you a headache.

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Takes two people to have a conversation and without a voice call recording it's awfully difficult to discern why the call went the way it did.

Generally speaking, it's a lot easier to get information if you have a specific question, whereas the slew of questions about cards unrelated to the CSP I can understand the CSR's fustruation, though whether the response was warranted or not is a different topic altogether.  I took on the order of 10000 calls when I was at Dell, I can count on a single finger the times I hung up on a customer after telling him off (dude threatened to kill me over whatever the prior techs had done, felt it was warranted in that case) so it's difficult for me to understand any rationale for going down that route though we're just a different society than when I was taking calls nearly two decades ago.

[j_casteel]

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@Revelate wrote:

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@NegotiatorRogerSmith wrote:

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@Closingracer99 wrote:

I called the number to ask for a few things ... One thing was about the new Marriott card that i got approved and one was to move $500 from the Chase Sapphire ( not the CSP) to my Amazon Visa to bump up my Amazon Visa to a respectable level and she while wasn't rude directly her voice said (Blank) (Blank).... Very Rude tone in her voice right off the back almost decided to hang up and try again.

I figured the reps would be better considering it is a "perk" of theirs 

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Must be an anomaly... CSP is by far the best I've experienced. Like others, I call them with ANY of my Chase card questions/concerns. Their team is the only one that has kept me from escalating to EO/OoP, which I use as first point of contact to receive similar level of service from AMEX, Barclays, CapOne, DSNB, or Citi.

I'm really surprised to read what you experienced, and it shouldn't set your expectation on what to expect. Like any call center, if bad rep, hang up, call back... will save you a lot of time in the long run and spare you a headache.

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Takes two people to have a conversation and without a voice call recording it's awfully difficult to discern why the call went the way it did.

Generally speaking, it's a lot easier to get information if you have a specific question, whereas the slew of questions about cards unrelated to the CSP I can understand the CSR's fustruation, though whether the response was warranted or not is a different topic altogether.  I took on the order of 10000 calls when I was at Dell, I can count on a single finger the times I hung up on a customer after telling him off (dude threatened to kill me over whatever the prior techs had done, felt it was warranted in that case) so it's difficult for me to understand any rationale for going down that route though we're just a different society than when I was taking calls nearly two decades ago.

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Dude, you're gettin a dell.

[noobody]

i made several calls to CSP, generally i found day time rep is much more helpful and knowledgeable than night shift.