@Taurus22 wrote:
Ok.....so I just got off the phone with Citi and had a VERY interesting conversation with the CSR which led to some promising news. Maybe?
Obviously, I went through the normal steps of asking about the DC --> CC direct conversion, and was told that as of July 15 the PC had been approved.....however, there he said that there has been a "glitch" in their system that has not allowed the conversions to be done. This is why the CSR's have not had the ability to convert. So, since I hadn't heard that from any other CSR yet, I'm thinking that maybe this guy is just trying to "appease" the customer. But then again, he did mention that they have had many calls from many DC cardholders regarding this, so maybe that raised their attention to the issue?
At that point, I asked if all other Citi cards were able to be converted to the CC, other than Costco.....and he confirmed that was correct (except I think he also stated the Simplicity was not allowed?) After going through my explanation of doing the double-conversion (and I used DC --> Diamond Pref --> CC as an example with him, which he confirmed was possible) I told him that I was simply tangling with the idea of:
1) Waiting patiently for the DC --> CC conversion "glitch" to be fixed.....not having any direct expectation of when that may occur. (in essence, losing time on my clock with the 2x conversion)
2) Moving forward with the 2x conversion process (over 103 days) and starting the clock now, with a guarantee that I coud have the CC in-hand by the end of the year.
He did say that the conversion to the Diamond would be a difficult process (for whatever reason, I didn't ask why) and that he was going to speak to a supervisor and see what information he can get on the "glitch".
After a couple minutes he came back and said his supervisor explained to him that the "glitch" which was not allowing the direct conversion from DC --> CC would be 100% corrected by the end of August. If I could be patient and wait until that time, there should be no further issue with the conversion.
So, I again repeated back to him....."So, I can fully expect to be able to directly convert my DC --> CC on Sept. 1?" He said that is correct. So I told him ok, I would give it until Sept. 1 and if for any reason the conversion glitch is still not corrected I would move forward with the double-conversion at that time, as I didn't want to lose any more time on that 103 day clock.
Pretty interesting, huh?
I completely missed this information. I will try after September 4 when my statement cuts and if it doesnt happen, I will go the @CreditCuriosity route and pc it to rewards + and then custom cash. So from what I'm reading this is a 60 days process from dc->rewards +->cc?
On Deck: No Plans Currently
