A member of my household has a CFU (2009) and a CSP (12/2019). They sent an SM and tried to move some line from the CSP to the CFU but the response simply said they were unable to do that.
I was hoping to do the same but from my CFU (2017) & CF (2/2019) to my CSP (9/2019). Did they stop allowing this or is perhaps the current situation? Cards are too new?
I haven't done any reallocations since October, but haven't heard of anyone having issues moving limits. What are the credit lines and how much was being moved? Keep in mind that the CSP does have a minimum $5000 credit line ($10,000 for CSR), so you would not be able to move an amount that would cause the credit line to fall below that.
Credit Lines being moved:
Me: $700 CFU & $1,300 CF -> CSP
Other: $2,700 CSP -> CFU
All minimums remaining as such. Perhaps then, they just encountered an uninformed/incapable responder. I'll have to peg some time to call in because most of my free time is at night where they're closed (least the Sapphire line said so when I called around midnight CST).
Also, we're not trying to close any cards, just want to move limits to what works better for us. Although I would be sad if they're halting it at the moment.
Certainly worth trying a call, then. I don't want to derail this into a Decline of Sapphire Customer Service discussion, but I do find it quite strange that you would get a notification that they are closed and CS is not available 24 hours. When I first got my CSP in 2017, dialing the number on the back of the card would result in one ring and then "Thank you for calling Chase, am I speaking with Mr. _____?" By the time I changed to CSR in 2018, it switched to a phone tree and then hold times. I called a few months back at about 2 AM Eastern, getting out of bed after I realized that I had just made a points transfer to my Marriott account but never changed my Marriott account number in the UR portal after the SPG/Marriott merger. Fortunately the points still made it there, as any activity to the old account number automatically moves to the newer one. But even at that late hour, I was still able to contact them.
@K-in-Boston
I wouldn't count out Sapphire phone line quite yet. The auto message said it was a reduction of hours due to <World Events> so if it doesn't get better next year or so, I'd denounce them then. Or maybe it's because the Sapphire products have been out for a few years now? shrug.
I wouldn't count out Sapphire phone line quite yet. The auto message said it was a reduction of hours due to <World Events> so if it doesn't get better next year or so, I'd denounce them then. Or maybe it's because the Sapphire products have been out for a few years now? shrug.
I can certainly see a reduction in operating hours due to recent events. The other changes happened well before. In no way am I saying Sapphire customer service is bad, quite the opposite as they are always great once you get connected, but they used to have that "wow factor" comparable to Amex Platinum and that appears to be gone.