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Late payment fee was charged even though I paid bill before due date? is it justified?

UncleDollar
Established Member

Late payment fee was charged even though I paid bill before due date? is it justified?

I have the Capital One SavorOne card and my payments always cover the full balance, are sent in the day before they're due... I made this payment on 1/1/22 and it was due before the end of the day on 1/2/22 1B9966C9-CF24-40BF-A0FB-8C50D7C26F46.jpeg

 

I'm able to see it also posted on 1/1 but then scrolling down through my transaction history I suddenly notice a "PAST DUE FEE" that was apparently charged on either 1/2 or 1/3 because both dates are shown depending on where I view the transaction from... 

BCAE141D-7583-4F85-8396-322532B404D8.png

 

even though they say the past due fee can be seen on the statement I went and checked both the previous and most recent statements but it was nowhere to be foundeven though they say the past due fee can be seen on the statement I went and checked both the previous and most recent statements but it was nowhere to be found

 

It wasn’t anywhere on the 1/2022 statement eitherIt wasn’t anywhere on the 1/2022 statement either

It doesn't look like I was charged any interest but it still I really just wanna know whether that fee is indeed justified or if its worth the effort to give Capital One a call... if I do call I'd like to be 100% sure that I'm in the right beforehand... if I'm wrong then hopefully someone here can explain to me why

Message 1 of 12
11 REPLIES 11
_ptatohed
Regular Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

I don't know for sure why you received the late fee but I will offer two bits of advice.  1.)  I'd recommend you pay well in advance, not the day before.  Several days, even a week before to be safe.  On that note, you may consider signing up for auto pay (in full) and not have to worry about it.  2.)  Definitely worth a call.  If you are a good customer in good standing with no prior late payments, especially if you've had this card for a while (and even if you haven't), a phone call will most likely result in a reversal of the late fee.  Give them a call for sure.    

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Message 2 of 12
M_Smart007
Legendary Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

I  would give them a call and ask?

Message 3 of 12
SUPERSQUID
Established Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

Cap 1 can possibly give you a pass on the late fee if you call and explain. I agree with a previous poster its good to pay well in advance of the due date.

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Message 4 of 12
Lou-natic
Valued Member

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

Never pay one day early like that especially if it is the weekend. Sunday doesn't count and the first was a Saturday and it was New Years to boot. Bad timing on your part to be honest. Havig said that call in and get it reversed should be easy enough. 

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Message 5 of 12
Remedios
Moderator

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

Message 6 of 12
UncleDollar
Established Member

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

This turned out to be the case after calling them, they told me there is nothing to worry about and that the fee has been reversed since before I even noticed it

Message 7 of 12
M_Smart007
Legendary Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?


@UncleDollar wrote:

This turned out to be the case after calling them, they told me there is nothing to worry about and that the fee has been reversed since before I even noticed it


That is great newsSmiley Happy

Message 8 of 12
SoCalGardener
Established Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?


@UncleDollar wrote:

This turned out to be the case after calling them, they told me there is nothing to worry about and that the fee has been reversed since before I even noticed it


That's excellent news! Smiley Happy

 

But in the future, I highly recommend what others have said--make your payments well in advance of their due date. I pay all my bills using BofA's bill pay, and *most* of them are reflected the same day BofA makes them, but you can't count on that. (To clarify: at the payee's end, they're acknowledged the same day the payment is made, but they don't *post* immediately.)

 

I'm not a fan of auto-pay, but I believe it has its place. In your case, setting up auto-pay at the credit card end may be a good idea going forward. That way if there's ever a hiccup, it's their fault, plain and simple. If you like, you can set that up just to make the minimum payment, then make your REAL payment using your bank's bill pay. If you do use auto-pay, always make sure that you follow through and verify that the funds were withdrawn from your bank and/or the payment was posted by the CC. Do that well ahead of the due date, so if there are any issues you'll have plenty of time to get it straightened out.

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Message 9 of 12
805orbust
Established Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

Aren't there a few banks that don't post payments on the weekend? Looks like this was a holiday that was ON the weekend... double whammy. 



Message 10 of 12
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