What if Chase is highest in aggregate limits??

[Anonymous]

With Chase being the most technically advanced, the least they could do is offer a chat feature to their customers like everyone else does...

[redpat]

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@Anonymous wrote:

With Chase being the most technically advanced, the least they could do is offer a chat feature to their customers like everyone else does...

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Lol, chat.  Garbage in and garbage out.  SM w/ chase and get far better results than any front line CSR can provide with chat feature.

[UpperNwGuy]

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@Anonymous wrote:

With Chase being the most technically advanced, the least they could do is offer a chat feature to their customers like everyone else does...

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I hate chat.  Glad they have secure messages instead of chat.

[Anonymous]

I'll kindly disagree with you both above. 

I like the instant result of chat.  SMs take too much time.  When I want an answer, I want it now.  Not a day later, half a day, or even just few hours.

9 times out of 10 a frontline CSR is perfectly capable of answering what I need in a 2 minute chat (regardless of lender).  1 out of 10 times sure, they can't answer something basic, or 1 out of 10 times I need something answered that is above the pay grade of the frontline CSR.

[FinStar]

It seems that Chase is doing pretty good from recent customer satisfaction ratings, which includes various channels of communication, including social media.

So, it appears, without the chat feature, it's business as usual for them. Some business models seem to be ok without it. Maybe at some point they may implement it, but it's not a show-stopper.

A convenient feature, sure. But, it's just a preference method, not a business driver.

At any rate, back on topic 😁