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[Anonymous]

Your not joking wait times are very bad to cancel took me a few days lol.

[Anonymous]

I hate to be repetitive, but why are you all torturing yourselves with 90+ minute phone calls to cancel what you can accomplish this in 90 seconds with an email, any time of the day?

[Anonymous]

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@Anonymous wrote:

I hate to be repetitive, but why are you all torturing yourselves with 90+ minute phone calls to cancel what you can accomplish this in 90 seconds with an email, any time of the day?

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I had no idea that you could simply email them some of these places like you to call in to cancel.

[Anonymous]

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@Anonymous wrote:

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I had no idea that you could simply email them some of these places like you to call in to cancel.

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Calling is the "standard" method, but email works as well.  And, with email, you have a written record of when you exactly requested the cancellation of the trial membership.

[nmk94]

BBS -- Your reply saved me a ton of time. Was just told the wait time was over 45 minutes. Checked this forum, saw this thread, your reply, and emailed CCT. Thanks!

[Anonymous]

They're obviously making the process as difficult as possible counting on a certain percentage will give up and keep the subscription or at least give up on disputing the charge.

[Anonymous]

If you use a gift card or prepaid card with a balance of less than $25, there's no way you can be charged for a full monthly membership.  No subscription/charge to dispute if you follow this tactic.

[Anonymous]

What if they continue to bill you claiming you never canceled and eventually send it to collections? I'm sure users agreed to the monthly charge when signing up for the trial, I don't think it's safe to just leave it be with the gift card tactic. Yes I know it's a small amount but I had 2 $25 medial copay collections on my report without my knowledge for years so you never know.

[Anonymous]

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@Anonymous wrote:
What if they continue to bill you claiming you never canceled and eventually send it to collections? I'm sure users agreed to the monthly charge when signing up for the trial, I don't think it's safe to just leave it be with the gift card tactic. Yes I know it's a small amount but I had 2 $25 medial copay collections on my report without my knowledge for years so you never know.

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You have to cancel first and I recommend email since many have been complaining about the excessive hold times on the phone.  If you cancel via email, you have date/time-stamped document that shows exactly when you cancelled.  As long as it's before the trial period ends, you're good to go.  The issue here is that they may not receive your email, read it or respond to it in time and their system may attempt to charge you the monthly fee.  That's where the gift card tactic comes in.  It's just an added preventative measure and simply avoids you having to tell them to reverse the charge on your CC should they not cancel it in time. 

In short, the gift card tactic is only supposed to be used in addition to actually cancelling the 7 day trial.

[TomBarrister]

I can verify the long wait times: it took them 2 hours and 17 minutes to get to me.  I wasn't asked why I wanted to cancel, and I was told the half-price special didn't exist.  There was also no email contact listed for canceling.   As far as I'm concerned, it's an obvious attempt to get people to lazy out of bothering and continue to pay the $30 a month.