Credit.com starting new monitoring product

[Anonymous]

Yes seems screwy I had to put in a ticket because it says it will update next time I login and it is not, even though I have it unlocked. What do they expect you to do leave it unlocked all the time?

[joltdude]

Not sure.. ill ask them next time i open a ticket.. 

-J

[Trudy]

@Anonymous ,  my EX was locked and I stopped using credit.com all together in Jan.  Once I found this thread I logged in and saw it had not updated since Jan, which is the month I locked my account.

I get the same message but I went to Support and realized it noted the lock (referred to as Freeze) showed as a reason score may not update.  It further says it will update next time EX updates my information (although on the front end it stated "next time I log in).  So I unlocked my account and I believe it will update 2 weeks from that since credit.com only updates every 14 days.  I'll see on 7/2.  Or may 7/5 based on the specific date of last report in January.  If every 14 days from that then it will be 7/5.

[Anonymous]

So what do I need to do calculate it and then unlock it on that day every two weeks?

[Trudy]

Not sure I can answer that my friend.  But if you choose to lock and unlock I guess you can try locking after you receive your new update then unlocking before the next.  But that would be my suggestion based on the old/free model that updates every 14 days.  Even more unsure about the new paid product, particularly if they provide regular updates.

[Anonymous]

Why do we have to reverse engineer everything? Why can’t they just give us the facts? Lol.

[FlaDude]

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@Anonymous wrote:
Why do we have to reverse engineer everything? Why can’t they just give us the facts? Lol.

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You could always try contacting their support group. So far I don't know that anybody here has, so it would be interesting to see how responsive they are, and with a fairly tricky question like yours, how good they are.

[Anonymous]

Already in process

[Iusedtolurk]

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@Anonymous wrote:
Already in process

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[FlaDude]

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@Anonymous wrote:
Already in process

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Did they ever reply? I replied to their request for comments and never heard anything further. I'm still not seeing any alerts or interim updates, so it appears to be strictly monthly unless they just haven't rolled out the alerts yet.