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Experian.com wrecked user interface

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Super Contributor

Experian.com wrecked user interface

Sadly, Experian.com has wrecked its user interface.

 

Previously, when one listed accounts, there was a list which (a) could be viewed in different orders by different variables, and (b) immediately provided sufficient data to identify each account.

 

Now it provides a much less usable format which neither identifies the accounts adequately nor allows the user to view the accounts in any order other than alphabetical by institution name.

 

All of which renders the service significantly less valuable, and wastes the user's time.


Total revolving limits 648500 (572500 reporting) FICO 8 EQ 727 TU 744 EX 729

9 REPLIES 9
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Senior Contributor

Re: Experian.com wrecked user interface

Dh and I are still on the old, Ds and Dil are on the new....I hate it.

”MY TAKE HOME PAY DON’T TAKE ME HOME”

Message 2 of 10
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Super Contributor

Re: Experian.com wrecked user interface

Experian website has always been pretty awful imo. I use the app.


Message 3 of 10
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Super Contributor

Re: Experian.com wrecked user interface


@Saeren wrote:
Experian website has always been pretty awful imo. I use the app.

I was finding it extremely valuable, until this happened.


Total revolving limits 648500 (572500 reporting) FICO 8 EQ 727 TU 744 EX 729

Message 4 of 10
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Senior Contributor

Re: Experian.com wrecked user interface

Ugh... I have the "old" screen.  Not looking forward to the new one with what people are saying here.
I like (liked?) the EX website.

F8 EQ: 807 | EX: 794 | TU: 802 | Accounts: 1/6 3/12 10/24
Happy practitioner of AZE5or6or7or8
Message 5 of 10
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Super Contributor

Re: Experian.com wrecked user interface



Update: Today, 4 days later, the good interface came back. I hope they leave it alone this time. Much more functional.


Total revolving limits 648500 (572500 reporting) FICO 8 EQ 727 TU 744 EX 729

Message 6 of 10
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Super Contributor

Re: Experian.com wrecked user interface

Update: today September 6 the bad interface came back.

 

I'll stop updating now.

 

Too bad about Experian.com.


Total revolving limits 648500 (572500 reporting) FICO 8 EQ 727 TU 744 EX 729

Message 7 of 10
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Senior Contributor

Re: Experian.com wrecked user interface


@SouthJamaica wrote:

Update: today September 6 the bad interface came back.

 


Lol!  Exp. is having a bad hair day. 

”MY TAKE HOME PAY DON’T TAKE ME HOME”

Message 8 of 10
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Established Contributor

Re: Experian.com wrecked user interface

Glad to see it’s not just me who thinks the new look & feel, page layout and overall user experience is now worse with the revamp. Last night I called them to provide feedback in the new layout. The older version circa a month ago was the best out of all the CBs...IMO.








Message 9 of 10
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Super Contributor

Re: Experian.com wrecked user interface


@Aspireto850 wrote:
Glad to see it’s not just me who thinks the new look & feel, page layout and overall user experience is now worse with the revamp. Last night I called them to provide feedback in the new layout. The older version circa a month ago was the best out of all the CBs...IMO.

You're a more devoted customer than I am.

 

If they'd provided a link for feedback I would have used it, but I'm not devoted enough to give them a phone call Smiley Happy


Total revolving limits 648500 (572500 reporting) FICO 8 EQ 727 TU 744 EX 729

Message 10 of 10
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