I feel your pain. I did remove the references to a specific country and replaced them with "overseas," because in the end, that's the issue. Banks, credit bureaus, and other businesses are farming out CS to the cheapest bidder, and we're left banging our phones on the desk.
I've had great overseas CSR's and I've had abysmal ones. Same for US-based.
I'd suggest that you send a letter (good luck calling) to TransUnion with your complaint. Not that it will change anything they do, of course, but all you can do is all you can do.
--And please, people, don't clutter up my poor pm box with all the rants about "political correctness." It's not PC; it's common courtesy. We have members here from many countries, and we like for them to feel welcome, too. Until you've lived as a minority member in another culture, you might not realize quite what it's like. Again, we just ask that you substitute the words "overseas" or "off-shore" for "Lower Slobbovian" or "Elbonian" or your ethnicity/ nationality of choice. (Let's see how many people are old enough to know what Lower Slobbovia was!
)
edited: cna't splel
I've had great overseas CSR's and I've had abysmal ones. Same for US-based.
I'd suggest that you send a letter (good luck calling) to TransUnion with your complaint. Not that it will change anything they do, of course, but all you can do is all you can do.
--And please, people, don't clutter up my poor pm box with all the rants about "political correctness." It's not PC; it's common courtesy. We have members here from many countries, and we like for them to feel welcome, too. Until you've lived as a minority member in another culture, you might not realize quite what it's like. Again, we just ask that you substitute the words "overseas" or "off-shore" for "Lower Slobbovian" or "Elbonian" or your ethnicity/ nationality of choice. (Let's see how many people are old enough to know what Lower Slobbovia was!
)edited: cna't splel
@haulingthescoreup wrote:
I feel your pain. I did remove the references to a specific country and replaced them with "overseas," because in the end, that's the issue. Banks, credit bureaus, and other businesses are farming out CS to the cheapest bidder, and we're left banging our phones on the desk.
I've had great overseas CSR's and I've had abysmal ones. Same for US-based.
I'd suggest that you send a letter (good luck calling) to TransUnion with your complaint. Not that it will change anything they do, of course, but all you can do is all you can do.
--And please, people, don't clutter up my poor pm box with all the rants about "political correctness." It's not PC; it's common courtesy. We have members here from many countries, and we like for them to feel welcome, too. Until you've lived as a minority member in another culture, you might not realize quite what it's like. Again, we just ask that you substitute the words "overseas" or "off-shore" for "Lower Slobbovian" or "Elbonian" or your ethnicity/ nationality of choice. (Let's see how many people are old enough to know what Lower Slobbovia was!
edited: cna't splel
Actually, I've had good and bad experiences with CSRs from various countries. More important than where they are located is how they are selected, paid, trained, etc., whether they have enough people, whether they give their CSRs the authority to make things happen, how readily they escalate when that is appropriate, etc. I have spoken with people whose accents sound like Nebraska but they didn't have a clue and I have spoken with people whose accent sound offshore but they knew what they were talking about. A major factor is how much TIME the CSRs get to spend on training.
