Score Watch Not Alerting

[BungalowMo]

Dang...I should have read all these comments before I bought SW!!

I just know that the EX site has been a total joke for me for months.  Can't see my scores & I'm tired of lame excuses on why the page won't load or what does load, is a page with an error message.

I have cancelled their service.  They suck!  And that is being polite....believe me.

[Grape]

Signed up a little over 10 days ago and had not received an update on my score from ScoreWatch. After reading the comments here, went and updated my settings to my currently displayed score.

Within 10 minutes, I had a scorewatch report stating my score had increased 17 points. SHWEEET.

Message Edited by Grape on 04-03-2009 09:27 AM

[AndyJB2005]

Me too -- I paid off more than half of my credit card debt since signing up for Score Watch and nothing changed -- that is until I used one of my free score power reports, then it went up 18 points.

I no longer have any free ones.  I'm upset. I could've bought my scores WITHOUT a $90 subsciption fee, and if I have to pay $10 to see the changes it's sort of useless to have Score Watch subsciption. 

Is there anything to fix this??

[Anonymous]

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@Anonymous wrote:
Add my wife and I to the list of not receiving FICO alerts or updates. We signed up 3-11-09 for a free trial for the yearly Score Watch. They list as one of the benefits "Monitors your credit report at Equifax on a daily basis and your FICO® score on a weekly basis."  They may "monitor" the FICO score weekly, but they don't post it. We got our first score and report on 3-11. After 16 days, no alerts after considerable changes on our CR. On 3-23 we paid MyFico to get a TU report and FICO score. My TU FICO was up 32 points over my EQ score, and my wife's was up 29 points. Still no alerts. We both have our alerts set to our present EQ FICO score, and are supposed to be notified it it goes up or down.  It seems to be that this problem would be solved if they POSTED the EQ FICO score once a week - since they say they "monitor" it weekly.  Why not just post if, whether it goes up or down? I have one more free report to pull before our trial period ends, then we will probably cancel it, and just buy a report when we need a current score.

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Update: We waited until 2 days before our free trial ended, and used the 2nd of our free reports. My wifes EQ FICO went from 725 to 767, and mine went from 709 to 725. This after setting our alerts at the same score we got the first time, and not even one alert received. We cancelled our free trial. I would have to say there are some major bugs in their software, as we aren't the only ones it happened to.  We didn't want to pay $90 for a year of scorewatch with no more free reports, and the alert system not working.

[Anonymous]

I didn't want to create a new thread so thought I would vent and explain my issue with Scorwatch, as I'm sure others have felt this frustration. My husband & I both have scorewatch, which I keep track of. Both accounts use the same email. I received an alert on my account yesterday saying my Fico went up 1 point, well nothing from my Husband's account until today, I get a no change on your report email. So I decided to pull a score power to see if i can find out exactly why his didn't chnage. All of our revolving accounts are in both of our names. So when I pull it, less than 30 minutes after I receive the 'no change' email, his score went up 1 point! AAARGH was I mad! I wasted my score power! When I called they could only tell me that the agency probably reported them at different times, and that's all the further they will look into this. I spent $170 on this crap, and they can't even be timely and accuaret with their reporting tools!? I'm so tired of poor customer service in general and the don't care about you or your money attitude!

Oh yeah and I checked our alert settings and they are IDENTICAL!

Message Edited by angfento on 04-20-2009 11:40 AM

[Anonymous]

Score Watch is a joke, I cancelled my service right away. It does not provide alerts. Most of us are using it so that we can stay focused on our efforts to take care of issues.

If you already have great credit and only need an alert when something bad happens, then I guess it is ok, but there are better products available.

Joke.

[Anonymous]

I have actually been pretty happy with my Scorewatch.. I receive alerts on my account I opened in Oct. all the time. It is annoying to have to go in and change the settings each time your score changes, but, I felt it was worth it, but now I feel like I may have been missing alerts since we are getting erroneous info on my husband's scorewatch!

[Anonymous]

I will be canceling my subscription to this product. I found out through the free FICO score from EQ recently that my score had gone up. I had not received an alert. I knew that a few items then fell off my report, surely this would cause some sort of change to my score. No alert. I got tired of waiting and thought that after subscribing you got one more free oull before having to pay the $10+ for a score/report. Not the case. Only free one was the one I got when signing up. So since I knew there had already been one change I had not been alerted to I decided to buy the report to find out what was going on. Hmmmm, score had gone from 617 to 626. NO ALERT.

Oddly enough, just hours after I purchased my score/report I get an alert. I ask for a refund due to this, as I feel me updateing trigered an alert and was told it was my fault for not having my target score set correctly. Now everything I have read here says to set the target to the current score in order to receive an alert of any change, even as little as 1 point. That is what I did, but however customer service is telling me I did not and am not entitled to a refund. As much as I like the features of ScoreWatch, I refuse to pay for a service that does not work. I am so angry right now that it's a good thing it was a poorly written customer service email and not in person or I might be in some serious trouble for losing my temper in regards to the response.

Funny it worked fine when it was the free trial. Way to reel 'em in ScoreWatch!

[Anonymous]

Just cancelled it, score went from 717 to ~750 and no alert. Yes, my target score was set correctly.

[Anonymous]

The thing that puzzles me about this whole thread is the lack of response from a MyFico moderator. There is definitely a problem somewhere in the alerting software, as the lack of alerts have happened to so many...probably many more than take the time to report it here.  If they would post that yes, there has been a problem, but they are working to correct it, or offer to make refunds to those who it affected, it would go a long way to restoring their credability.Yet they remain silent about the situation. It am also moderately surprised that they haven't removed this thread as it is damaging their credability.