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Has anyone tried their SM support? Usually the folks they put on SM are at least a notch or two higher up than the typical CSR....
Found that with Chase, Comcast, and other companies...
-J
@joltdude wrote:Has anyone tried their SM support? Usually the folks they put on SM are at least a notch or two higher up than the typical CSR....
Found that with Chase, Comcast, and other companies...
-J
+1
I stopped calling Citibank years ago. I now send them a message on Twitter or Facebook. A US-based, senior representative will call you at the number you provide to them (obviously on Twitter you ask them to send you a message and from there you give the digits).
Joseph...I didn't raise an Xennial to call customer service..you should be doing everything online like the rest of us! Ordering a new card online is fast and easy.
@AverageJoesCredit wrote:
Yeah will do. Dont really plan on using card to buy day to day, just like to have a card that looks like a card lol. Probably some Postsl worker who hated Citi who wanted to blow off some steam
LOL
@AverageJoesCredit wrote:
, I did go online a request a new card, just selected damaged card. Can you believe they give you option to fed ex it for $6 bucks? Lol, I'll wait for snail mail thank you
THAT’S CRAZY! For Costco 2 day shipping is free! Now I’m convinced Citi Costco gets better service!
@AverageJoesCredit wrote:
Yeah will do. Dont really plan on using card to buy day to day, just like to have a card that looks like a card lol. Probably some Postsl worker who hated Citi who wanted to blow off some steam
Plot twist: the postal worker double-dutied as a steam locomotive engineer, and did in fact "blow off some steam" literally at your card.
Back OT: as others have mentioned, skip their frontline CSRs and get transferred to a senior, US-based person if you can. I've only dealt with their banking side, but I can tell you it's a world of difference when you get ahold of somebody who actually knows what the hell they're doing.
Oh and just to join the Citi bashing fun: their online banking interface sucks, looks like something from the early 2000's. Chase and BoA's blow them out the steam water.
@Np1791 wrote:
@AverageJoesCredit wrote:
, I did go online a request a new card, just selected damaged card. Can you believe they give you option to fed ex it for $6 bucks? Lol, I'll wait for snail mail thank youTHAT’S CRAZY! For Costco 2 day shipping is free! Now I’m convinced Citi Costco gets better service!
Not so fast...
I have the Citi Costco card and by golly I had the WORST CS a few weeks back!
I posted all about it here somewhere.. lol
I finally got decent, in fact stellar service & they fixed THEIR error, by contacting the exec office (LOVE them).
Anyway- it's the luck of the draw over there in citiville.
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Sorry for your troubles AJC- the reg reps at Citi are,, let's be nice and say; poorly lacking in knowledge.
Glad you got it sorted..
CHEERS