I have been having nothing but headaches recently with Citi’s customer service. My double cash apparently didn’t have the 100 cash back offer that it had when I applied and besides that they’ve been holding all my payments on that card. I closed it and even after I’m having issues. I had a refund in the amount of 26.99 and a charge that had gone through prior to closing the card of 22 dollars. So what does Citi do? Refund me back 26.99 to my checking account which I still haven’t received and send me a bill for 22 dollars. I mean what? Why not just refund me 4.99? Lol like how dumb is that. Plus when I called to figure out why I was getting billed the rep kept telling me that the 22 dollars was already accounting my refund which according to her was refunded straight to my balance so I wasn’t getting a refund and I would owe 22 dollars. I went purchase by purchase and payment by payment and she wouldn’t budge from saying I owed them 22 dollars. I eventually had to talk to a manager because that was ridiculous. She then told me that the rep was misinformed and that I would receive my refund to my checking account and would just have to pay back 22. Still dumb but whatever. On the other side does Citi Costco have a different set of reps? I’ve never had any issue with them whatsoever. I was going to close my Costco card until I realized that Costco has been pleasant and has always expedited replacement cards to me.
As of 11/28/2018
Sorry about your experiences NP. Another example left hand not knowing what right hand doing I guess
Has anyone tried their SM support? Usually the folks they put on SM are at least a notch or two higher up than the typical CSR....
Found that with Chase, Comcast, and other companies...
-J
Sorry Dad, you are absolutely right. That's me in the corner...... Uncle B can finish the rest
@AverageJoesCredit wrote:
Yeah will do. Dont really plan on using card to buy day to day, just like to have a card that looks like a card lol. Probably some Postsl worker who hated Citi who wanted to blow off some steam
LOL 
, I did go online a request a new card, just selected damaged card. Can you believe they give you option to fed ex it for $6 bucks? Lol, I'll wait for snail mail thank you
@AverageJoesCredit wrote:
THAT’S CRAZY! For Costco 2 day shipping is free! Now I’m convinced Citi Costco gets better service!
@AverageJoesCredit wrote:
Yeah will do. Dont really plan on using card to buy day to day, just like to have a card that looks like a card lol. Probably some Postsl worker who hated Citi who wanted to blow off some steam
Plot twist: the postal worker double-dutied as a steam locomotive engineer, and did in fact "blow off some steam" literally at your card.
Back OT: as others have mentioned, skip their frontline CSRs and get transferred to a senior, US-based person if you can. I've only dealt with their banking side, but I can tell you it's a world of difference when you get ahold of somebody who actually knows what the hell they're doing.
Oh and just to join the Citi bashing fun: their online banking interface sucks, looks like something from the early 2000's. Chase and BoA's blow them out the steam water.
@Np1791 wrote:
@AverageJoesCredit wrote:THAT’S CRAZY! For Costco 2 day shipping is free! Now I’m convinced Citi Costco gets better service!
Not so fast...
I have the Citi Costco card and by golly I had the WORST CS a few weeks back!
I posted all about it here somewhere.. lol
I finally got decent, in fact stellar service & they fixed THEIR error, by contacting the exec office (LOVE them).
Anyway- it's the luck of the draw over there in citiville.
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Sorry for your troubles AJC- the reg reps at Citi are,, let's be nice and say; poorly lacking in knowledge.
Glad you got it sorted..
CHEERS
