Is it possible that he made a one-time huge purchase and will PIF within 30 days? UT has no memory; and if that’s the case, you’ll regain the points. But if it’s going to be months, that’s another story.
You can dispute the card on your CRs stating that you’re an AU and not responsible for payment of the bill. I think the account in its entirety will be removed. Not 100% sure. Hopefully, someone else will be coming along and can confirm and/or provide additional info.
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