Syncrony did a random HP of my credit?

[FloydWonder]

Just want to add that this happened to me as well, when applying for my PayPal 2% cash back card on the 16th. A second Sync bank HP appeared on the 21st. I plan on giving them a call shortly to remove the extra TU pull.

Update: Spoke with a rep, and was told to allow 30 days for the additional HP to be removed from my CR. Also mentioned a letter will be mailed with the results from my support ticket request (confirmation, perhaps?).

[Anonymous]

Happened to me as well. Got instant approval for 2% Paypal MC on11/18/18. Just next day they did a HP again. Called no one could even find me. Finally pulled my file by a supervisor. They said it will automatically roll off. 

[Anonymous]

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@Anonymous wrote:

I was approved from the first HP here is a pic.

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Exactly the same thing that happpend to me on 11/18 when i applied for PP MC

First one says syncb/ppmc and the 2nd one Synchrony Bank

[Anonymous]

Seems like the PP MC is the product giving the biggest issue here with the double HP.  Hopefully Synchrony can rectify whatever the issue is so that it can stop causing so many headaches.

[scarfa21]

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@Anonymous wrote:

Seems like the PP MC is the product giving the biggest issue here with the double HP.  Hopefully Synchrony can rectify whatever the issue is so that it can stop causing so many headaches.

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I was going to post my issues also until I found this thread, Approved for Lowes, 2 HP.  Listed as SYNCHRONY and SYNCBLOWES PLCC  Both on TU.

haha syncblowes!  how fitting

[thatgirldina1]

Hi all! I applied and was approved for the Paypal 2% cash back Mastercard ($2000 limit/734 Fico 8/clean report/1 inq./20% UTI) on Sunday night and a hard pull from SYNC/PAYPAL in Georgia showed up on my TU immediately. Fast forward 3 days to this morning and I wake up to an alert of another hard pull from SYNCHRONY with a Florida address. Does anyone know why they would pull twice? I called and was told by the rep that it was actually only one pull....even though it's showing on TU as 2 different pulls on 2 different days with 2 different addresses. She was quite condecending when I mentioned that to her and insisted that they only did a single pull and if there were 2 she said they'd probably be combined and I should call Transunion?

[SBR249]

There have been reports in recent days of Synchrony having issues and glitches leading to mistaken double pulls. I'd definitely hang up and call back until you reach a CSR that knows what they are talking about. If that doesn't work, escalate to a supervisor. They should not be double pulling on the same bureau for one credit application. 

[FinStar]

As mentioned above, there's been recent reports associated with a second HP for a variety of SYNCB CCs.

On the surface, these appear to be glitches that merit correction/recoding or removal. I would definitely escalate the issue so that they're aware of it and remove the 2nd HP from your CR.

[scarfa21]

Just got off the phone with them asked for a manger right off bat, my double hit was from the CLI I requested, she told me new accounts get a HP when asking for a CLI.  Not sure if this is true or not. I did ask for 35k, so maybe they pulled it because I asked for so much?  Who knows.