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Apple Card shows "Restricted"

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New Member

Re: Apple Card shows "Restricted"

My credit was never frozen and they pulled my report and sent my credit score of 705. 

Message 31 of 50
Super Contributor

Re: Apple Card shows "Restricted"


@Remedios wrote:

@RickNATL 

 

I'm a little confused, do you have iPhone, because according to your approval thread, you applied using someone else's phone then "went back to using your droid" 

 

https://ficoforums.myfico.com/t5/Credit-Card-Approvals/Apple-Card-Approval-20K/td-p/5718292

 

So, if there is a discrepancy between who the phone is registered to and who applied for the card, it would explain the need for identity verification 


It’s doubtful. He linked it to his iPad Pro when I pointed out that if it’s not linked to an iDevice it will be closed. iPad is totally valid for application and use of the card. He applied with his own Apple ID so switching between devices shouldn’t be a problem. 


Scores 1/2019:
Scores 9/2019:

Hover over my cards to see my limits!
Goal cards: Does it look like I really need any more cards? My goal is to garden until 2/2020.
Message 32 of 50
New Member

Re: Apple Card shows "Restricted"

So my phone is thru sprint and i am not the main person on the file who pays the bill every month, could this lead them to believe that this other person who is the main account holder has opened this card using my name? 

Message 33 of 50
Regular Contributor

Re: Apple Card shows "Restricted"

I suppose that’s possible but wouldn’t they see your Apple ID is yours?
Message 34 of 50
New Member

Re: Apple Card shows "Restricted"

They should i recently confirmed my identity for Apple Cash in my wallet. 


@iMacGuy wrote:
I suppose that’s possible but wouldn’t they see your Apple ID is yours?

 

Message 35 of 50
Frequent Contributor

Re: Apple Card shows "Restricted"

Remedios....the card sits on my iPad....since the application. Good point tho.
Message 36 of 50
Super Contributor

Re: Apple Card shows "Restricted"

So I did a check on Reddit and came across quite a few reports along with this post in particular. 

 

https://www.reddit.com/r/AppleCard/comments/cwpmf7/account_restricted_no_travel_or_excessive_spendin...

 

Seems plausible. There’s a phone number for GS in that thread from someone who got the issue resolved. 1-877-255-5923. 


Scores 1/2019:
Scores 9/2019:

Hover over my cards to see my limits!
Goal cards: Does it look like I really need any more cards? My goal is to garden until 2/2020.
Message 37 of 50
New Member

Re: Apple Card shows "Restricted"

I HAVE FOUND THE SOLUTION!!!!!! i CALLED TODAY AND TOLD THEM THAT I WAS TOLD TO CALL BACK AND VERIFY MY INFORMATION. I DID NOT RECIEVE ANY CALL FROM THEM FIRST. THE SPECIALIST THEN ASKED ME A SERIES OF QUESTIONS AFTER ABOUT 10 MINS ON THE PHONE THEY FIXED MY ISSUE AND MY CARD IS USABLE ONCE AGIAN. I JUST EXPLAINED TO THEM THAT MY ADDRESS ON MY ID DIFFERS FROM MY CURRENT ADDRESS DUE TO A RECENT MOVE BUT NO RESTRICTIONS ANY MORE.GIVE THIS METHOD A TRY IT WORKED FOR ME. 

Message 38 of 50
New Visitor

Re: Apple Card shows "Restricted"


@Elth63 wrote:

I HAVE FOUND THE SOLUTION!!!!!! i CALLED TODAY AND TOLD THEM THAT I WAS TOLD TO CALL BACK AND VERIFY MY INFORMATION. I DID NOT RECIEVE ANY CALL FROM THEM FIRST. THE SPECIALIST THEN ASKED ME A SERIES OF QUESTIONS AFTER ABOUT 10 MINS ON THE PHONE THEY FIXED MY ISSUE AND MY CARD IS USABLE ONCE AGIAN. I JUST EXPLAINED TO THEM THAT MY ADDRESS ON MY ID DIFFERS FROM MY CURRENT ADDRESS DUE TO A RECENT MOVE BUT NO RESTRICTIONS ANY MORE.GIVE THIS METHOD A TRY IT WORKED FOR ME. 


Ugh I tried this (I also mismatch between IDs due to a recent move), but after several minutes they still told me they couldn't lift the restriction. Did they give you any other information?

 

I'm happy at least someone was able to resolve the problem! Good for you

Message 39 of 50
New Member

Re: Apple Card shows "Restricted"

No they didn’t I just explained my situation and that I was left a message to confirm my identity with them. Thanks I hope everyone else can get their issue fixed. If I were you I would try this method everyday until they fix it.
Message 40 of 50
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